LISA MITCHELL

Assisted patients with referrals for specialty practices, financial assistance applications for uninsured patients, solving transportation issues.

Educational programs (monthly) health issues/topics.

Patient assessments, vital signs, venipuncture, developing a Infection Prevention Program.

Maintaining communications for multiple providers and hospitals.

Assisting patients with transferring care to other clinical facilities.

• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Maintaining accurate policy manuals.

• Assessed patient health status based upon presented symptoms and directed patient to appropriate level of care or acceptable alternative venue.
• Sterilized instruments and equipment and stocked unexpired supplies and medications to prepare patient care areas.
• Triage patient telephone calls and scheduling appointments
• Completed paperwork and prior authorizations and scheduled appointments for patients.
• Prior authorizations (insurance) for procedures both inpatient and outpatient hospitalizations
• Patient education