Lisa M. Knight
Floresville,TX
Summary
Dynamic IT leader with a proven track record at Basse Truck Line, enhancing network infrastructure and cybersecurity. Expert in Microsoft Endpoint Configuration Manager and adept at fostering team collaboration. Achieved significant cost savings through strategic vendor negotiations while implementing robust data security measures, ensuring compliance and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of I.T.
Basse Truck Line
San Antonio, Tx
04.2025 - Current
- Oversee all IT operations, including network infrastructure, cybersecurity, hardware/software procurement, and end-user support, reducing downtime and increasing overall system reliability.
- Negotiated vendor contracts for Office 365/Exchange, domain and website services, ISP, and transportation management software (TMS), achieving cost savings and service improvements.
- Developed and implemented Standard Operating Procedures (SOPs) across departments to ensure consistent performance and operational continuity.
- Created and enforced company-wide document retention policy, enhancing data security and ensuring regulatory compliance.
- Designed and deployed SharePoint-based intranet for centralized access to SOPs and internal documentation, facilitating secure inter-hub file transfers.
- Built an on-premises file server to consolidate document storage and streamline the company's scanning and archiving workflow.
- Implemented security rules to prevent storage and transmission of Personally Identifiable Information (PII) via SharePoint and email, safeguarding sensitive data.
- Led the network integration of remote hubs with the San Antonio headquarters, improving connectivity and system access.
- Transitioned truck drivers from paper-based documentation to digital processes, improving efficiency and reducing physical storage needs.
SCCM/MECM Packager
Lintech Global, Inc.
Ft. Sam Houston, Tx
09.2021 - 08.2024
- Develop and maintain software in both MECM package and application models using WiseScript and Flexera, ensuring network security compliance.
- Validated software packages to minimize vulnerabilities and ensure compliance with network security protocols.
- Deployed and maintained applications in MECM 2007 and 2012, streamlining deployment processes.
- Package and deploy software into the Microsoft Intune environment, fostering cross-platform compatibility and enhancing overall system performance.
- Create and manage virtual environments with Microsoft Hyper-V and VMWare for comprehensive software testing, enhancing deployment efficiency.
- Troubleshoot and resolve software installation issues, enhancing system reliability.
- Facilitated software deployment by incorporating packages into Tanium.
SCCM/MECM Packager
Native American Industrial Solutions (N.A.I.S.)
Ft. Sam Houston, Tx
02.2020 - 09.2021
- Deployed and maintained applications in MECM 2007 and 2012, streamlining deployment processes.
- Develop and maintain software in both MECM package and application models using WiseScript and Flexera, ensuring network security compliance.
- Package and deploy software into the Microsoft Intune environment, fostering cross-platform compatibility and enhancing overall system performance.
- Conducted software package validations, reducing vulnerabilities and ensuring compliance with strict network security protocols.
- Troubleshoot and resolve software installation issues, enhancing system reliability.
- Created and managed virtual environments with Microsoft Hyper-V and VMWare for software testing, improving deployment efficiency.
- Packaged software into Tanium for deployment.
SCCM/MECM Infrastructure Administrator Team Lead
Native American Industrial Solutions (N.A.I.S.)
Ft. Sam Houston, Tx
01.2020 - 02.2020
- Led SCCM administration and team management, streamlining operations to enhance system efficiency and support organizational performance.
- Led daily SCCM administration, ensuring seamless operations and system integrity.
- Maintained team lead responsibilities, fostering collaboration to improve workflow and efficiency.
- Orchestrated onboarding processes during contract transition, enhancing team cohesion and facilitating integration of new employees.
SCCM/MECM Infrastructure Administrator Team Lead
Inserso Corporation
Ft. Sam Houston, Tx
10.2018 - 12.2019
- Continued to perform daily SCCM administrator duties.
- Served as primary contact for Inserso employees in SCCM department, coordinated on-call duty roster, and participated in hiring process to enhance team capabilities.
- Contributed to contract rebid process by defining key SCCM admin duties and requirements, positioning team for ongoing success with DHA.
- Developed a comprehensive region list for administrator site responsibilities, optimizing workload distribution and improving overall team efficiency.
- Coordinated cross-team efforts in server vetting, ensuring smooth transitions and upholding high standards of system integrity across departments.
- Maintained list of all servers and server information (i.e. IP addresses, Out of Band maintenance methods, hardware information).
- Ensured compliance with DISA STIG requirements through meticulous management of service account passwords, enhancing system security.
MJAD SCCM/MECM Infrastructure Administrator
Inserso Corporation
Ft. Sam Houston, Tx
07.2016 - 10.2018
- Imaged new servers, both physical and virtual using SCCM Task sequences in order to stand up new Management Points and Distribution Points in the hierarchy.
- Managed maintenance window for all DHA MJAD domain, ensuring compliance through effective use of SCCM patching and operating system monitoring.
- Administrated, maintained, and patched over 200 servers on 2 separate domains.
- Trained local site SCCM administrators on strategies to enhance infrastructure maintenance and performance.
- Install, configure, and maintain end user experience software, tools (i.e. CM Pivot and Recast Product Suite), and scripts in dedicated on-premise server environments.
- Troubleshot and resolved broad range of issues related to client platforms, operating systems, third-party applications, delivery, drivers, hardware, and automation.
- Assisted in decommissioning SCCM 2007 hierarchy.
MEDCOM Enterprise Service Desk
B.E.A.T. LLC.
Ft. Sam Houston, Tx
07.2014 - 07.2016
- Administered proprietary health applications and Active Directory accounts, managing registry edits and print servers to maintain operations across 75 sites and 75,000 computers.
- Delivered Tier 1 and 2 support to healthcare providers and local IT teams, ensuring timely resolution of technical issues.
- Vetted for and received NACLC security clearance.
I.T. Service Desk Technician
U.S.A.A. via HCL
San Antonio, Tx
06.2013 - 07.2014
- Troubleshot virtual machines via VMware vSphere Client.
- Diagnosed network connectivity issues for home users with HP 5730 Thin clients, Cisco 881 routers, and Avaya 4621 or 1616 phones, ensuring reliable access to resources.
- Created and escalated support tickets in VMware Service Manager, facilitating timely resolution of issues.
- Use of Symantec and McAfee Endpoint security products to assist mobile users in system recoveries and synchronizations.
- Reset user passwords for Unix servers to maintain secure access. for Unix servers via Putty.
Help Desk Technician
ArgoGroup
San Antonio, Tx
03.2008 - 06.2008
- Managed corporate user accounts through Active Directory.
- Accessed employee computers remotely via RDP and Crossloop to troubleshoot issues.
- Installed and configured software such as Oracle, Adobe, and TeamMate to support user needs.
- Created system images for computers to ensure quick recovery, utilizing Norton Ghost. over the network using Norton Ghost.
Floor Lead
2Wire
San Antonio, TX
03.2007 - 03.2008
- Led floor operations, mentored agents to boost performance, and implemented strategies to accelerate learning curves, resulting in improved quality scores.
- Mentored low performing and new agents to enhance quality scores and increase contract potential.
- Provided strategies and examples to new agents, reducing their learning curve time.
- Facilitated access to informative articles and tools, encouraging knowledge sharing and experience among agents.
Education
Network Security Administration Associates Degree -
San Antonio College
San Antonio, Tx05.2016
Information Technology Security Certificate -
San Antonio College
San Antonio, Tx05.2011
Skills
- Microsoft Endpoint Configuration Manager
- Network infrastructure management
- Software licensing and patching
- Endpoint configuration
- Adaptability
- Tanium expertise
- Network security and administration
- Active Directory and GPO management
- TCP/IP networking
- Flexera Suite and Wise scripting
- Virtualization technologies
- LAN, WAN, and VLAN management
- PowerShell scripting
- Technical support services
- Wireshark and Linux proficiency
- Intune management
- Information security and HIPAA compliance
- System backup and recovery solutions
- Cisco Meraki expertise
- ServiceNow platform knowledge
- HazMat certification
Websites
Certification
- CompTIA Security + CE, 08/22/14, 08/22/26
- Microsoft Technology Associate, 03/22/17, Present
- Microsoft Certified Technology Specialist: Administering and Deploying System Center 2012 Configuration Manager, 08/11/14, Present
- Microsoft MTA Certification, 08/11/14, Present
- Microsoft Certified Professional, 08/11/14, Present
References
Available upon request.
Security Clearance
DHA Public Trust/NACLC Background Check.
Timeline
Director of I.T.
Basse Truck Line
04.2025 - Current
SCCM/MECM Packager
Lintech Global, Inc.
09.2021 - 08.2024
SCCM/MECM Packager
Native American Industrial Solutions (N.A.I.S.)
02.2020 - 09.2021
SCCM/MECM Infrastructure Administrator Team Lead
Native American Industrial Solutions (N.A.I.S.)
01.2020 - 02.2020
SCCM/MECM Infrastructure Administrator Team Lead
Inserso Corporation
10.2018 - 12.2019
MJAD SCCM/MECM Infrastructure Administrator
Inserso Corporation
07.2016 - 10.2018
MEDCOM Enterprise Service Desk
B.E.A.T. LLC.
07.2014 - 07.2016
I.T. Service Desk Technician
U.S.A.A. via HCL
06.2013 - 07.2014
Help Desk Technician
ArgoGroup
03.2008 - 06.2008
Floor Lead
2Wire
03.2007 - 03.2008
Network Security Administration Associates Degree -
San Antonio College
Information Technology Security Certificate -
San Antonio College