Lisa Mladonicky

• Resolved customer complaints through effective communication and problem-solving.
• Resolved escalated customer complaints in a timely manner.
• Coordinated product releases based on customer requests and schedules to ensure timely delivery.
• Responded promptly to inquiries from customers about products or services.
• Collaborated with sales teams to enhance overall customer experience.
• Trained new staff on customer service protocols and best practices.
• Managed pickup requests for empty drums, facilitating efficient returns to chemical plants.
• Sequestered products for customers based on commitment agreements.

• Customer Service Barrington Pools, Barrington, IL
• Processed customer orders into system, ensuring accuracy and timely fulfillment. Created and organized work orders for repairs, facilitating efficient service delivery. Made confirmation calls for services, enhancing customer communication and satisfaction. Organized and maintained work order files. Assisted in quoting pricing for equipment.
• Provided customer service support to ensure satisfaction.
• Handled escalated customer service issues professionally and courteously.
• Provided customer service support for clients when necessary.

• Customer Service Administrator, Shared Imaging Streamwood, IL 10/2014-04/2016

Answered incoming calls and dispatched field engineers to service sites nationwide, ensuring timely response to customer needs.

Scheduled patients for PET CT scans at six facilities, verified insurance, confirmed appointments, and ordered injection doses to streamline patient care.

Maintain Helium and Pressure log for MRI units. Process and distribute service reports to sites.

Customer Care Agent, AccuQuest Hearing Centers 06/2014-09/2014

Answered inbound calls to schedule hearing evaluations.

Followed up on cancelled and no-show appointments to maximize scheduled patient evaluations and enhance service efficiency.

Updated call source database with detailed call information to improve tracking.

• Guided patients to examination rooms, prepared for medical evaluations by checking vital signs, administering immunizations, performing blood draws, and conducting urinalysis to ensure readiness for physician assessments.
• Assisted pediatricians during patient examinations and medical procedures.
• Managed patient records using electronic health record systems efficiently.
• Coordinated patient appointments and maintained a smooth scheduling process.

• Scheduled appointments and follow-ups, ensuring timely patient access to care. Documented patient vital signs during appointments to maintain accurate health records. Retrieved and organized medical records for patient consultations, facilitating efficient and informed care. paper and electronic files.
• Assisted in patient intake and documentation for pediatric consultations.
• Prepared examination rooms and ensured availability of necessary medical supplies.
• Recorded vital signs and maintained accurate patient health records.

• Quoted science supplies K-12 in a formal and informal request. Worked with sales representatives to determine the best price and product for the customer. Helped in the creation of an information system used to help determine best pricing and trends.
• Evaluated supplier quotations for accuracy and alignment with design specifications to ensure optimal selection.
• Analyzed supplier quotations for accuracy and completeness against established standards.
• Evaluated vendor quotations for accuracy and completeness prior to purchase orders being issued.
• Assisted sales team in preparing accurate quotations, contributing to streamlined proposal processes.
• Presented quotations with clear pricing information and deliverables specifications.
• Researched new sources of supply, reviewed quotations, and negotiated prices with suppliers.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted customers with inquiries and requests, enhancing overall satisfaction.
• Answered on average 70 inbound calls daily for order placement, returns, product information and assisting sales representatives with their customers.
• Engaged customers in conversation using interpersonal skills to foster positive interactions.
• Executed daily operational tasks efficiently, contributing to smooth workflow in fast-paced environment.
• Worked with cross-functional teams to achieve goals.
• Provided support and guidance to colleagues to maintain a collaborative work environment.

Coursework includes Venipuncture, Obtain 12-lead EKG, Autoclaving, Urinalysis, Oxygen Saturation, Vital Signs, Glucose Testing, Peak Flow Testing, Universal Safety Precautions, Injections(IM,ID,Subcutaneous), Patient Care/Preparation, Visual Acuity

Received CMA certification