Open To Work
Lisa Mon
Rockford,IL
Work Preference
Summary
Results-driven Sales Coordinator with strong skills in customer service and problem-solving. Proven ability to streamline operations and enhance service quality, contributing to increased customer satisfaction and retention.
Overview
38
38
years of professional experience
Work History
Sales Coordinator
Comast
Rockford , IL
08.2022 - Current
- Developed and applied customized sales techniques to successfully sell and upsell services to clients.
- Streamlined operations by coordinating sales schedules and collaborating with team members.
- Managed customer inquiries and provided tailored product information to enhance service quality.
- Assisted in preparing promotional materials and sales presentations that supported effective client meetings.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Customer Service Representative
Cablevision
Woodbury , NY
10.1988 - 06.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complaints through effective communication and problem-solving skills.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Trained new staff on customer service protocols and system navigation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Oyster Bay High Scool
Oyster Bay, NY06-1984
Skills
- Sales coordination
- Sales reporting
- Customer service support
- Customer retention
- Problem solving
- Issue management
- Conflict management
- Team collaboration
- Active listening
- Verbal communication
Timeline
Sales Coordinator
Comast
08.2022 - Current
Customer Service Representative
Cablevision
10.1988 - 06.2021
High School Diploma -
Oyster Bay High Scool