Lisa Monterroso
Stamford,CT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager
Leafology
White Plains, NY
11.2023 - Current
- Processed returns and exchanges according to established store policy guidelines.
- Performed opening and closing duties such as counting cash drawers, setting alarms.
- Maintained cleanliness of work area throughout shift, including countertops and displays.
- Assisted with stocking shelves with new merchandise when it arrives at the store.
- Assisted customers in selecting the most appropriate strain for their individual needs.
- Trained new budtenders on proper customer service, product knowledge, and store policies and procedures.
- Collaborated with team to identify areas of improvement in customer service processes and operations efficiency.
- Ensured compliance with all state regulations regarding the sale of cannabis products.
- Handled complaints in a professional manner while providing solutions that are beneficial for both the customer and business.
- Prepared accurate documentation related to transactions such as invoices or receipts.
- Handled large volume of cash with high accuracy and security each day.
Dispensary Technician/Inventory Associate
The Botanist
Danbury, CT
02.2023 - 10.2023
- Kept track of inventory and reported items that needed to be restocked for each job
- Answered questions about the medicinal and recreational uses of marijuana, as well as the effects and characteristics of various strains
- Consistently took on additional responsibilities and worked long hours to meet project deadlines
- Followed company procedures to keep the work environment clean and organized.
- Utilized point of sale systems to handle transactions accurately and efficiently.
- Conducted regular inventory checks to ensure adequate product availability.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Assisted management in training new budtenders on policies and procedures.
- Conducted regular inventory audits to maintain accuracy.
Pharmacy Technician
CVS Pharmacy
Norwalk, Connecticut
12.2022 - 04.2023
- Dispensed medications to patients according to the pharmacist's orders
- Stocked, labeled, and inventoried medication to keep accurate records
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Ensured that patients' prescriptions were properly entered and processed into the internal system
- Customers' co-payments or full payments were collected by me
- Assisted the pharmacist with prescription labeling and filling.
- Verified accuracy of medication labels before they were dispensed to customers.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
High School Diploma -
Stamford High School
Stamford, CT06-2013
Skills
- POS System Operation
- Cash handling experience
- Team leadership
Certification
Pharmacy Technician License
Timeline
Manager
Leafology
11.2023 - Current
Dispensary Technician/Inventory Associate
The Botanist
02.2023 - 10.2023
Pharmacy Technician
CVS Pharmacy
12.2022 - 04.2023
High School Diploma -
Stamford High School