Adriana Garcia
Chicago Heights,IL
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Clean Eatz Cafe
Dyer, IN
07.2020 - 07.2024
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with industry regulations and company policies.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Monitored staff performance and addressed issues.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
Front of House Lead
Chilango Usa
Chicago, IL
10.2015 - 11.2015
- Greeted customers and answered questions about menu items.
- Managed cash register operations during peak hours of business.
- Promoted special events within the restaurant through various marketing channels.
- Assisted in resolving customer complaints in a professional manner.
- Supervised the work of other front-of-house employees including servers and bussers.
- Maintained cleanliness throughout the dining area including tables, chairs, floors, windows.
- Processed payments accurately using cash registers or POS systems.
- Monitored dining room activity to ensure customer satisfaction.
- Trained new staff on proper service techniques, safety procedures, and restaurant policies.
- Ensured compliance with all health and safety regulations.
- Took to-go phone orders from guests following outlined procedures.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Explained menu items, took orders and delivered food courses according to instruction.
- Delivered guest orders to correct tables or take-out counter.
- Oversaw food preparation, production and presentation according to quality standards.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Distributed food to service staff for prompt delivery to customers.
Waitress/Restaurant Cashier
Taqueria Los Comales
Chicago, IL
04.2013 - 09.2015
- Replenished beverages when necessary.
- Processed payments accurately using cash registers or POS systems.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Took orders for food and drinks and delivered them to guests.
- Assisted other wait staff members in times of heavy customer traffic.
- Provided accurate change for cash transactions using a cash register system.
- Organized take-out orders efficiently according to customer requests.
- Assisted in seating guests at tables or booths.
- Greeted customers and provided menus.
- Served alcoholic beverages responsibly in accordance with state laws.
- Answered questions about menu items, ingredients, and pricing.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Prepared checks, itemizing total meal costs and taxes.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Responded to ad hoc cleaning duties at end of shift.
- Maintained a clean work area by wiping down counters, sweeping floors.
- Balanced cash drawers at the beginning and end of shifts.
- Operated cash register efficiently to process payments from customers.
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Skills
- Cash Drawer Balancing
- Cash Handling
- Customer Service
- Order Taking
- Safe Food Handling
- Kitchen Communication
- Drive-Thru Operations
- POS Systems
- Cleaning
- Food safety knowledge
- Supply Restocking
- ServSafe Certification
- Cleaning and sanitization
- Order Fulfillment
- POS System Operation
- Payment Processing
- Expense Tracking
- Staff Training and Development
- Dependable and reliable
- Dependable and Hardworking
Languages
Spanish
Professional
Certification
Manager certification
References
References available upon request.
Timeline
Manager
Clean Eatz Cafe
07.2020 - 07.2024
Front of House Lead
Chilango Usa
10.2015 - 11.2015
Waitress/Restaurant Cashier
Taqueria Los Comales
04.2013 - 09.2015
Manager certification