Lisa Moreno
Anniston,AL
Summary
Dynamic planner and customer service specialist with a proven track record at WKW AUTOMOTIVE LLC, adept in Microsoft Office and SAP Software. Excelled in optimizing production schedules and enhancing customer relations, demonstrating exceptional teamwork and planning skills. Achieved significant improvements in inventory management and customer satisfaction.
Overview
29
29
years of professional experience
Work History
PLANNER
WKW AUTOMOTIVE LLC
Pell City, AL
01.2019 - Current
- Collaborate with team members to complete annual inventory counts and system inventory updates.
- Create a daily production schedule in Excel across all departments using VLOOKUP, SUMIFS, MACROS, and CONDITIONAL FORMATTING for daily review in production management meetings.
- Coordinate, plan, schedule, and supervise over 300 series and aftermarket products throughout seven different manufacturing processes to meet customer supply demand.
- Manage SAP modules daily to provide up-to-date inventory status and production schedules for customers.
- Coordinate physical inventory counts of customer returnable dunnage to ensure customers' future requirements can be met.
- Track OEE and KPI company-wide.
- Partner with suppliers, buyers, schedulers, shipping and receiving teams, as well as quality and production teams, to promote timely delivery, availability, and production usage of materials for optimal production.
CUSTOMER SERVICE SPECIALIST
WKW AUTOMOTIVE LLC
01.2012 - Current
- Manage customer portals (Basecamp, Honda Web, GM Supply Power, Daimler Supplier Portal, Protrans, Vortex, Ariba), addressing demand, shipment requests, packaging details, ASNs, and invoice submissions.
- Create and manage schedule releases for 11 customers and over 200 part numbers through SAP transmissions; managing and coordinating pricing, part numbers, cums, shipment paperwork, and invoices.
- Manage premium freight requirements from quotation to delivery, domestically and internationally.
- Primary liaison for seven OEM customers (GM, RIVIAN, HONDA, BMW, MERCEDES, VW, VOLVO) and four Tier 1 suppliers (STANDARD PROFILE, ST GOBAIN, FLEX N GATE, COOPER STANDARD); orchestrating product change meetings between customers and program engineers; achieving and maintaining high satisfaction levels, excellent customer service, and supplier relationships.
- Create and maintain Excel spreadsheets for various reports to distribute information to production and upper management.
CUSTOMER CARE SPECIALIST
CHEMETALL
09.2011 - 12.2011
- Handling incoming sales calls and questions
- Entering, Auditing, Expediting orders in SAP
- Provided premier customer service by collaborated with distribution to insure that our end customer is pleased with the services and products provided
- Excel, Word, SAP, Lotus Notes
CUSTOMER SERVICE SPECIALIST/CONTRACTS ADMINISTRATOR
PARKER HANNIFIN CORPORATION
04.1996 - 01.2010
- Handling incoming sales calls and questions
- Worked directly with the buyers from both Ford and GM establishing great relationships with both
- Worked side by side with the National Account Managers in the sales office
- Collaborated with distribution to insure that our end customer is pleased with the services and products provided
- Entered and Expedited orders
- Responsible for providing quoting/estimating and pricing to the various OEM’s
- Provided premier customer service
- Created and verified part numbers
- Excel, Access, Word
- Internal SAP Program and Ford's CPARS System
- Quoting/ Estimating
- Maintaining Contracts for Ford, General Motors/ Daimler Chrysler
- Maintaining premier customer relations with automotive companies
- Handling incoming sales calls, faxes, and emails in response to customers inquiries about their orders, parts
- Expedited orders, wrote credits, entered orders, provided proof of deliveries, and assisted the customer in all aspects of the ordering process
- Created and verified part numbers
- Excel, Access, Word
- Internal SAP Program and Ford's CPARS System
Education
Pursuant of Bachelor Degree - General Studies
UNIVERSITY OF MICHIGAN
Dearborn, MI05.2005
Associates Degree - General Business
SCHOOLCRAFT COLLEGE
Livonia, MI05.2002
Skills
- Strong Microsoft Office
- Teamwork
- Proficient using SAP Software
- Strong customer relations skills
- Planning/Organizing
- Dedicated
- Time Management
- Multitasker
Affiliations
- Sunday school teacher and curriculum lead for Rock City Kidz - Rock City Church in Birmingham AL
Timeline
PLANNER
WKW AUTOMOTIVE LLC
01.2019 - Current
CUSTOMER SERVICE SPECIALIST
WKW AUTOMOTIVE LLC
01.2012 - Current
CUSTOMER CARE SPECIALIST
CHEMETALL
09.2011 - 12.2011
CUSTOMER SERVICE SPECIALIST/CONTRACTS ADMINISTRATOR
PARKER HANNIFIN CORPORATION
04.1996 - 01.2010
Pursuant of Bachelor Degree - General Studies
UNIVERSITY OF MICHIGAN
Associates Degree - General Business
SCHOOLCRAFT COLLEGE