Lisa Morin
San Benito
Summary
Detail-oriented Office Manager with a strong focus on patient scheduling, compliance auditing, and policy development. Committed to implementing efficient office procedures and enhancing patient experiences.
Overview
15
15
years of professional experience
Work History
Office Manager
Thurmond Eye Associates
Weslaco
08.2010 - Current
- Oversaw daily operations in a busy healthcare environment.
- Managed scheduling for medical staff and patient appointments.
- Implemented office procedures to improve workflow efficiency.
- Trained and supervised administrative staff in office protocols.
- Maintained medical records and ensured compliance with regulations.
- Resolved patient inquiries and concerns with professionalism and care.
- Handled telephone inquiries from patients regarding appointment scheduling or general questions about the practice's services.
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Maintained accurate patient data
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Oversaw digital patient charting, data entry and administrative duties
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Recruited qualified candidates for open positions within the practice when necessary.
- Facilitated patient check-in processes to improve overall patient experience.
- Supervised staff members, organized schedules and delegated tasks.
Education
High School Diploma -
South Texas High School For Health Professions
Mercedes, TX05-1995
Some College (No Degree) - General Studies
UTPA
Edinburg, TXSkills
- Office management
- Compliance auditing
- Patient scheduling
- Medical record keeping
- Policy development
- Information protection
- Employee training
- Problem solving
- Time management
- Data entry
- Clerical support
Languages
Spanish
Professional
Timeline
Office Manager
Thurmond Eye Associates
08.2010 - Current
High School Diploma -
South Texas High School For Health Professions
Some College (No Degree) - General Studies
UTPA