Job Search Status
Open to workDesired start date: Immediately
Open To Work
Lisa Morley
Everett,WA
Work Preference
Summary
I am a friendly and enthusiastic customer service representative with over 17 years of specialization in healthcare, food service and property management. I am able to learn new tasks quickly and am proficient in growing key customer relationships. I will represent your establishment with a friendly, professional demeanor at all times.
Overview
37
37
years of professional experience
Work History
Advanced Imaging Scheduler
Optum
Everett, WA
07.2023 - Current
- Handled high call volume in a fast-paced environment, prioritizing tasks effectively to meet tight deadlines.
- Trained new employees on scheduling software and department procedures, promoting consistency across the team.
- Resolved conflicts related to overbooking or schedule miscommunications promptly to minimize disruption to daily operations.
- Ensured timely communication with patients, providing reminders and confirming appointments for optimal attendance rates.
- Provided excellent customer service, addressing patient concerns and answering questions regarding imaging procedures.
- Supported the development of positive relationships between patients and healthcare providers through empathetic communication skills.
- Ensured compliance with regulatory requirements and relevant guidelines, maintaining a high standard of practice within the imaging department.
- Enhanced patient experience by efficiently scheduling imaging appointments and managing wait times.
- Optimized use of available resources by coordinating schedules among multiple modalities within the imaging department.
- Collaborated with medical professionals, ensuring a smooth transition of patients from consultation to imaging procedures.
- Adapted quickly to changes in technology or policies affecting scheduling procedures while maintaining accuracy and efficiency.
- Maintained up-to-date knowledge of imaging protocols, facilitating accurate scheduling of various diagnostic tests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Access Support Specialist
ABODA By Reside
Woodinville, WA
03.2017 - 01.2021
- Manages all key and access items for apartments and houses, keeps detailed account of key location, make key packets for incoming guest and assigns appropriate keys to them, manages parking a various apartment building and assigns as needed, check key out to staff for the days use and back in when they are done. Role requires attention to detail, organizational skills, and database management.
Night Auditor
ABODA By Reside
Woodinville, WA
03.2016 - 03.2017
- Contact housekeeping or maintenance when guests report problems. Make and confirm reservations, keep records of room availability and guests accounts, manually or using computers. Record guest comments or concerns, referring concerns to managers as necessary. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Transmit and receive messages using telephones or telephone switchboards. Make international calls for daytime employee. Reconcile reports.
Medical Records Specialist
Cascade Valley Hospital
Arlington, WA
10.1999 - 08.2014
- Protect the security of medical records to ensure that confidentiality is maintained. Review records for complete, accuracy and compliance with regulation. Retrieve patient records for physicians, technicians, or other medical personnel. Enter data, such as demographics, history and extent of disease, diagnostic procedures or treatment into the compute. Release information to persons, or agencies according to regulations.
- Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts. Plan, develop, maintain or operate a variety of health record indexes or storage and retrieval systems to collect, classify, store or analyze information. Process patient admission or discharge documents. Train staff, multi-line phones, faxing.
Component Repair Specialist
Nord/ Jeld Wen
Everett, WA
06.1989 - 12.1998
- Repair defective door parts, inventory control.
Education
High School Diploma - undefined
Sisco Heights Christian School
Arlington01.1989
Skills
- Self-motivated
- Customer and personal service
- Social perceptiveness
- Time management
- Active learning
- Active listening
- English language
- Coordination
- Good judgement and decision-making
- Data analysis
- Document scanning
- Clerical support
- Extremely organized
Timeline
Advanced Imaging Scheduler
Optum
07.2023 - Current
Access Support Specialist
ABODA By Reside
03.2017 - 01.2021
Night Auditor
ABODA By Reside
03.2016 - 03.2017
Medical Records Specialist
Cascade Valley Hospital
10.1999 - 08.2014
Component Repair Specialist
Nord/ Jeld Wen
06.1989 - 12.1998
High School Diploma - undefined
Sisco Heights Christian School