Lisa Morris
Middletown
Summary
I am a qualified and professional 401K Plan Manager with over 23 years of service experience working in the retirement field. Strong customer service skills, relationship building, creative and analytical skills. Team player with an eye for problem solving, attention to detail and thinking outside of the box. Ability to work independently and anticipate client and team needs.
Overview
25
25
years of professional experience
Work History
BOOKKEEPER
The Treviso Group
08.2024 - Current
- Monthly account reconciliation, pay and recordkeep all invoices
401K SENIOR PLAN MANAGER/FULL SERVICE, SERIES 6 REGISTERED REPRESENTIVE
VOYA Financial Services
12.2006 - 07.2023
- Build and maintain client relationships; Process plan updates; Directly troubleshoot and resolve complex issues with internal and external partners
- Oversee all aspects of the plans to ensure that are being run in compliant with specified rules and guidelines as dictated by ERISA and their Plan Document
- Subject Matter Expert/Project Lead for my team for Minimum Required Distributions
401K PLAN MANAGER-FULLY UNBUNDLED, SERIES 6 REGISTERED REPRESENTATIVE
VOYA/ING Financial Services
10.2005 - 12.2006
- Plan Sponsor contact to handle all my assigned 401K Plans' service requests
- Worked alongside the Third-Party Administrators, Brokers and Plan Sponsors regarding all administration aspects of the 401K plan
- Contributed to product development and process improvement efforts through identifying business procedural gaps and inefficiencies and close gaps by determining more efficient ways of handling requests
- Trained new employees, back-up plan managers and plan managers
ASSISTANT 401K PLAN MANAGER, SERIES 6 REGISTERED REPRESENTATIVE
VOYA/ING Financial Services
03.2003 - 10.2005
- Handled all the processing aspects and plan administration as directed by the delegated Plan Managers
- Took on the role of being a member of ING's WISE (Paperless Imaging System) SWAT project team, whom identify gaps between departments and processes to improve on the new system
CUSTOMER CONTACT CENTER REPRESENTATIVE, SERIES 6 REGISTERED REPRESENTATIVE
VOYA/ING Financial Services
08.2000 - 03.2003
- Provide customer service in a participant call center environment through an 800 line for customers (contract holders, participants, plan sponsors) and third parties (TPA, Agents, Transfer Agents) for ING Financial Services retirement & investment products
- Respond to and handle incoming participant telephone inquiries and service requests. Received Kudos awards for assisting customers and receiving compliments from them.
- Use various computerized systems for tracking, information gathering, and/or troubleshooting
- Improved customer service and always looking for new ways to improve our call center. Received bright idea award for creating and implementing a spreadsheet for instant access to a listing of divisions and payroll contacts for a 457 plan we service.
- Train, assist, and actively share knowledge with others. Received 'Going the extra mile award' for training and assisting new hires. Assigned to role of mentor for new hires. Nominated and awarded 'Most Valuable Player' award.
Education
High School -
Mercy High School
Middletown, CTAssociate of Arts - Human Services
Middlesex Community College
Middletown, CTBachelor of Science - Criminal Justice
Northeastern University
Boston, MASkills
- Forward Thinking
- Process Improvement
- Problem-Solving
- Ability to Multitask Efficiently
- Strong Communication
- Customer Service Skills
- Client Relationship Building
- Computer Literacy - MS Word
- MS Excel
- MS PowerPoint
- Effective time management
- Decision-making skills
- Diligent follow up skills
- Ability to express ideas clearly in both written and oral communications
- Account reconciliation
- Invoice processing
- Customer relationship management
- Process improvement
- Data analysis
- Attention to detail
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Superior attention to detail
- Data analysis and research
- Exceptional organization
- Audit preparation
- Customer relations
- Advanced computer skills
- Organization skills
Volunteer Experience
- Board Of Directors Treasurer, Spencer School Parent Teacher Association, 01/01/15, 12/01/19
- Board Of Directors Concessions Coordinator, Middletown High School Booster Club, 01/01/16, 12/01/20
Timeline
BOOKKEEPER
The Treviso Group
08.2024 - Current
401K SENIOR PLAN MANAGER/FULL SERVICE, SERIES 6 REGISTERED REPRESENTIVE
VOYA Financial Services
12.2006 - 07.2023
401K PLAN MANAGER-FULLY UNBUNDLED, SERIES 6 REGISTERED REPRESENTATIVE
VOYA/ING Financial Services
10.2005 - 12.2006
ASSISTANT 401K PLAN MANAGER, SERIES 6 REGISTERED REPRESENTATIVE
VOYA/ING Financial Services
03.2003 - 10.2005
CUSTOMER CONTACT CENTER REPRESENTATIVE, SERIES 6 REGISTERED REPRESENTATIVE
VOYA/ING Financial Services
08.2000 - 03.2003
High School -
Mercy High School
Associate of Arts - Human Services
Middlesex Community College
Bachelor of Science - Criminal Justice
Northeastern University