EDMUNDO Lopez JR
Eagle Pass
Summary
Dynamic and results-driven Sales Consultant with a proven track record in the insurance industry, specializing in building client relationships, identifying customer needs, and delivering tailored insurance solutions. Adept at exceeding sales targets through strategic planning, effective communication, and consultative selling techniques. Skilled in analyzing market trends, leveraging product knowledge, and ensuring compliance with regulatory requirements to foster trust and long-term client retention. Recognized for exceptional interpersonal skills, persuasive presentations, and a commitment to providing outstanding customer service. Ready to contribute to organizational success by driving revenue growth and delivering innovative insurance solutions.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Progressive
03.2024 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maximized customer retention by resolving issues quickly.
- Followed up with existing customers to provide additional support and address concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Sold an average on 2 policies daily on Spanish calls and 3 on the English calls due to volume.
Senior Customer Service Specialist I
AmerisourceBergen
07.2023 - 03.2024
- Developed customer service policies and procedures in accordance with company standards.
- Resolved customer complaints promptly and efficiently.
- Monitored customer feedback surveys and implemented strategies to improve customer satisfaction scores.
- Assisted customers with product selection, order placement, and account setup.
- Maintained records of all customer interactions, inquiries, and transactions.
- Analyzed data trends related to customer service performance metrics.
- Implemented process improvements to streamline workflows and maximize efficiency.
- Established relationships with key stakeholders to ensure quality assurance measures are met.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Medical Spanish Interpreter (contractor)
GLOBO
03.2021 - 07.2023
- Assisted healthcare workers by translating telephone conversations with patients and family members.
- Responded to requests from healthcare staff or physicians for interpreter services.
- Communicated with healthcare staff about patient cultural beliefs and customs impacting care by explaining acceptable treatment options.
- Collaborated with patient navigators and social workers to support patient interpretation needs.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Interpreted conference calls and other workplace communications in real-time.
- Consulted dictionaries, lexicons, encyclopedias and computerized terminology banks to aid in translation.
- Safeguarded translated data by following ethical codes and industry best practices.
Spanish Interpreter
Cyracom
12.2019 - 01.2021
- Effectively controlled the release of proprietary and confidential information for general client lists.
- Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.
- Provide interpretation services to multiple companies from insurance companies and credit card companies to hospitals, police, and 911 calls.
- 40-60 Hours worked per week.
- From, 40 worked hours per week.
- Assisted law enforcement investigators with non-English interviews.
- Upheld the original emotion, tone, context and content of original messages.
- Provided appropriate contextual information to increase clients understanding of translations.
- Interpreted conference calls and other workplace communications in real-time.
- Reviewed and analyzed briefing materials before starting translations.
- Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues.
- Cross-referenced specialized dictionaries and thesauruses for slang and nuanced terminology.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
Spanish Interpreter
Language Line Solutions
11.2017 - 08.2020
- Assisted law enforcement investigators with non-English interviews.
- Upheld the original emotion, tone, context and content of original messages.
- Provided appropriate contextual information to increase clients understanding of translations.
- Interpreted conference calls and other workplace communications in real-time.
- Reviewed and analyzed briefing materials before starting translations.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Cross-referenced specialized dictionaries and thesauruses for slang and nuanced terminology.
Material Handler
Protrans
10.2015 - 09.2017
- Monitored multiple databases to keep track of all company inventory.
- Successfully led key projects which resulted in many positive outcomes.
- Logged information of what shipped in to a computer Checked for damaged products.
EGD Supervisor
Kickapoo Lucky Eagle Casino Hotel
03.2015 - 07.2015
- Explained house rules, such as game rules and betting limits, to patrons.
- Dealt casino games.
- Paid winnings and collected losing bets as established by the rules and procedures of each specific game.
- Resolved guest complaints quickly, effectively and tactfully.
- Completed and processed jackpot paperwork.
- Supervised Floor attendants and assisted them as needed.
- Made corrective actions to floor attendants when needed.
- 40 Hours worked per week.
Tank Truck Driver
Select Energy Services LLC
11.2014 - 01.2015
- Observed all driving regulations and safety procedures, maintaining safe driving record over
- Logged all pertinent shift information, including driving hours and data on time to keep reports current.
- Maintained neat and professional appearance during every shift to promote positive company presence.
- Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products, livestock, or other materials.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
- Responded to roadside assistance requests to provide tows and other types of support.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
Security officer
Kickapoo Lucky Eagle Casino Hotel
02.2014 - 09.2014
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Detected suspicious activities and watched for criminal acts and rule infractions.
- Monitored and authorized entrance and departure of employees and visitors.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
- Monitored and reported suspicious activities to local authorities.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
- Denied entrance to the building to unauthorized persons.
- Secured all doors in the office and main building after hours.
Cashier Promoted to Banker
Kickapoo Lucky Eagle Casino
06.2012 - 11.2013
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Processed customer payments quickly and returned exact change and receipts.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Trained new team members in cash register operation, stock procedures and customer service.
- Counted as much as $1,000,000 in daily funds with manual and machine-assisted methods.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
Education
BBA -
Sul Ross State University
Alpine, TX01-2025
Mccombs
Associate of Arts -
Southwest Texas Junior College
Eagle Pass, TX10.2021
High School Diploma -
Eagle Pass High School
2008
Skills
- Good Handling of stressful
- Situations
- Firearm proficiency
- Excellent critical thinking Adequate handling of confidential information
- Quick learner
- Quickly adapt to new situations Very hard worker
- Computer competency
- Forward thinking
- Decision making
- Flexibility
- Analytical thinking
- Project Management
- Report Preparation
- Financial consulting
- Compiling Data
- Report creation
- Data trending
- Microsoft Excel
- Analytical research
- Business development assistance
- Credit analysis
- Accounting Principles
- Financial Management
- Continuous improvement
- CPR
- Critical thinking
- Decision making
- Documentation
- Interpretation
- Inventory
- Quick learner
- Risk mitigation
- Team building
- Calm under pressure
- Collaboration and Teamwork
- Presentation Delivery
- Presentation Skills
Affiliations
- Certificate of Professional Interpreter completing 2000 hours of interpretation
- Promoted to Spanish Medical Interpreter
- Promoted to Court legal interpreter.
- Recognitions for excellence by customers.
Education and Training
other,true,other
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Consultant
Progressive
03.2024 - Current
Senior Customer Service Specialist I
AmerisourceBergen
07.2023 - 03.2024
Medical Spanish Interpreter (contractor)
GLOBO
03.2021 - 07.2023
Spanish Interpreter
Cyracom
12.2019 - 01.2021
Spanish Interpreter
Language Line Solutions
11.2017 - 08.2020
Material Handler
Protrans
10.2015 - 09.2017
EGD Supervisor
Kickapoo Lucky Eagle Casino Hotel
03.2015 - 07.2015
Tank Truck Driver
Select Energy Services LLC
11.2014 - 01.2015
Security officer
Kickapoo Lucky Eagle Casino Hotel
02.2014 - 09.2014
Cashier Promoted to Banker
Kickapoo Lucky Eagle Casino
06.2012 - 11.2013
Mccombs
Associate of Arts -
Southwest Texas Junior College
High School Diploma -
Eagle Pass High School
BBA -
Sul Ross State University
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