Lisa Morris
Hilliard,FL
Overview
21
21
years of professional experience
2004
2004
years of post-secondary education
Work History
Independent stylist
Family styles
Fernandina Beach, Florida
03.2023 - Current
- Styled clients' hair using current trends and techniques.
- Consulted with clients to determine desired looks and styles.
- Maintained cleanliness and organization of styling stations and tools.
- Provided exceptional customer service to enhance client satisfaction.
- Managed appointment schedules to optimize stylist availability and customer flow.
- Collected payment from customers and scheduled next appointments.
Manager
Cookie Cutters Haircuts For Kids
Jacksonville, Florida
01.2021 - 03.2023
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Server,cook,asst.mang.
Huddle House
Fernandina Beach, Florida
07.2004 - 12.2011
- Provided exceptional customer service in fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Delivered meals promptly while maintaining presentation standards.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted in training new servers on restaurant procedures.
- Handled cash transactions and processed payments efficiently.
- Resolved customer complaints with professionalism and care.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Prepared and cooked menu items according to Huddle House standards.
- Assisted with inventory management and restocked supplies as needed.
- Trained new staff on kitchen procedures and food preparation techniques.
Education
Cosmetology
Paul Mitchell The School
01.2012 - 09.2013
GED
Fernandina Beach, FloridaSkills
- Customer relationship management
- Staff training
- Performance evaluation
- Conflict resolution
- Team leadership
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Organization
- Loss prevention
- Cleaning and sanitizing
- Schedule management
- Product merchandising
- Relationship building
- Flexible schedule
- Customer consultation
- Hospitality and accommodation
- Cosmetology
- Store opening and closing
- Customer service
- Eyebrow waxing
- Coloring and cutting
- Upselling and cross selling
- Inventory management
- Multitasking and organization
Timeline
Independent stylist
Family styles
03.2023 - Current
Manager
Cookie Cutters Haircuts For Kids
01.2021 - 03.2023
Cosmetology
Paul Mitchell The School
01.2012 - 09.2013
Server,cook,asst.mang.
Huddle House
07.2004 - 12.2011
GED