Lisa Mosley
Warrior,AL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Contract Cleaner
Self Employed Services
Warrior, Alabama
09.2016 - Current
- Scheduled clients
- Created invoices
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Sanitized frequented areas and equipment using approved supplies.
- Disinfecting door handles and hard surfaces regularly to reduce germs and bacteria.
- Notified managers of repair needs or additions to building operating systems.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Dusting window sills, ledges, baseboards, furniture surfaces and other items.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Maintaining inventory of cleaning supplies and ordering new stock when necessary.
- Sweeping, mopping, vacuuming and shampooing carpets and floors.
- Kept business entrances clean, tidy and professional in appearance.
- Removing cobwebs from walls and ceilings to ensure a neat appearance.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Furniture dusting and polishing to maintain a clean environment.
- Washing walls and removing any marks caused by fingerprints or scuff marks.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Cleaning and sanitizing bathrooms, kitchens, lobbies, hallways and other areas of buildings.
Service Department Manager
Mcdonalds, PDI FOODS
Oneonta, Alabama
07.2011 - 09.2016
- Computer work
- Ordering Supplies
- Managing a team
- Worked with money daily and controlling the safe
- Facilitated communication between the service department and other company divisions.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Facilitated team building activities to enhance communication between employees and customers.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Evaluated existing systems used by the Service Department and recommended changes where necessary.
- Adhered to customer service standards to foster satisfaction and retention.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Implemented strategies to improve efficiency of workflow processes within the department.
- Implemented quality control measures to uphold company standards.
- Recruited and trained new employees to meet job requirements.
- Developed and implemented strategies to improve customer service experience.
- Established policies, procedures, objectives and performance standards for the Service Department.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Assigned work and monitored performance of project personnel.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Utilized technology to streamline service operations and improve customer experience.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Pitched in to complete various duties during peak periods or employee absences.
- Provided guidance to junior staff members regarding daily tasks or complex issues encountered during work hours.
- Reviewed completed work to verify consistency, quality, and conformance.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Maintained accurate records of customer transactions using appropriate software applications.
- Created reports on customer satisfaction levels and employee productivity metrics.
- Resolved conflicts between customers or employees by providing timely solutions in a professional manner.
- Produced thorough, accurate and timely reports of project activities.
Education
Associate of Applied Science - Medical Administrative Assistant
Wallace State Community College
Hanceville, AL05-2019
Skills
- Computer Skills: Efficient in Microsoft Word, Excel, Office, Spreadsheets, etc
- Strong Organizational Skills
- Detail Oriented
- Effective time management
- Multitasking
Timeline
Contract Cleaner
Self Employed Services
09.2016 - Current
Service Department Manager
Mcdonalds, PDI FOODS
07.2011 - 09.2016
Associate of Applied Science - Medical Administrative Assistant
Wallace State Community College