Lisa M Stuart
Depew,NY
Summary
Detail-oriented and customer-focused with over 4 years of experience in a technical support environment. Proficient in diagnosing and resolving technical issues while delivering exceptional customer service. Demonstrated ability to explain technical concepts clearly to non-technical users. Skilled in troubleshooting, problem-solving, and effectively managing multiple tasks. Proven track record of enhancing customer satisfaction and retention through diligent and accurate support. Excellent team player with a commitment to ongoing professional development. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
Work History
Assistant Social Services Technical Liaison
Erie County Department of Social Services
Buffalo, NY
09.2023 - Current
- Acts as a bridge between technical teams and non-technical users
- Installed, configured and tested hardware components, including, but not limited to, monitors, thin clients and phones
- Provide timely and effective technical support through various channels, including in-person assistance, ITSM Service Management, Remote Desktop support and email communication
- Led the initiative in resolving technology challenges for a diverse user base, ensuring minimal downtown and maximizing productivity.
Patient Acess Service Representative
Erie County Medical Center
Buffalo, NY
03.2023 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Administrative Control Clerk
Erie County Medical Center
Buffalo, NY
07.2022 - 03.2023
- Operated a centrally located control center on a hospital floor while coordinating details involved in patients' admission, discharge or death, completes all appropriate paperwork and arranges transport and ambulance service via computer.
- Requisitions SPD supplies and equipment; keeps area adequately supplied and orderly while maintaining accurate census information and record keeping.
- Performs other clerical duties as requested by nursing staff
Data Entry Operator
Erie Community College
Williamsville, NY
09.2013 - 07.2022
- Maintained data entry requirements by following data program techniques and procedures.
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
- Used data input interface to transcribe information from physical source documents into databases.
Telecommunications Specialist
Firstsource Advantage
Amherst, NY
05.2006 - 04.2010
- Furnished advanced technical assistance to system users, troubleshooting telecommunications and related network system hardware, software and peripherals.
- Installed telecommunications and computer hardware, software, programs and applications to initiate functional operation.
- Routed cables and trunk lines from entry points to specified equipment, following diagrams.
- Assisted with developing long-term strategies to accommodate future needs of telecommunications network.
Owner/Operator
Chem-Dry Ellite
Depew, NY
01.1995 - 12.2005
- Owner/operator of worldwide carpet cleaning franchise.
- Marketing and sales of products and services to commercial and residential clients.
- Directed and supervised staff general office duties; including hiring, workforce scheduling, accounting and payroll.
- Created and implemented an ad and marketing strategy that grew the company from 100 accounts to approximately 5000 residential and 500 commercial accounts.
Education
Associate of Arts - Surgical Technology
Trocaire College
Buffalo, NY05.1989
Skills
- Technical troubleshooting
- Help desk support
- Collaboration and teamwork
- Analytical thinking
- Flexible and Adaptable
- Attention to detail
- Problem-Solving
- Multitasking and Prioritization
- Reliable and Punctual
Timeline
Assistant Social Services Technical Liaison
Erie County Department of Social Services
09.2023 - Current
Patient Acess Service Representative
Erie County Medical Center
03.2023 - Current
Administrative Control Clerk
Erie County Medical Center
07.2022 - 03.2023
Data Entry Operator
Erie Community College
09.2013 - 07.2022
Telecommunications Specialist
Firstsource Advantage
05.2006 - 04.2010
Owner/Operator
Chem-Dry Ellite
01.1995 - 12.2005
Associate of Arts - Surgical Technology
Trocaire College
Similar Profiles
Janee HolmesJanee Holmes
Senior Clerk/Typist at Erie County Department of Social ServicesSenior Clerk/Typist at Erie County Department of Social Services
VALARIE CHAMBERSVALARIE CHAMBERS
Senior Social Welfare Examiner at Erie County Department of Social ServicesSenior Social Welfare Examiner at Erie County Department of Social Services
Elizabeth KrakowskiElizabeth Krakowski
Principal Clerk at Erie County Department Of Social ServicesPrincipal Clerk at Erie County Department Of Social Services