Summary
Overview
Work History
Skills
Certification
Additional Information
Timeline
Generic

Lisa Navarro

San Antonio,TX

Summary

Detail-oriented, seasoned Research Coordinator, experienced with documentation, reporting and compliance guidelines with 10 years of experience to make an immediate positive impact on research management. Organized, dependable and successful at managing multiple priorities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Research Coordinator Manager

Focal Point VIsion
11.2014 - Current
  • Managed multiple clinical trials simultaneously, ensuring timely completion and high-quality results.
  • Established strong relationships with external partners to facilitate collaborative research efforts.
  • Improved participant recruitment strategies, leading to a higher number of qualified candidates for studies.
  • Maintained strict adherence to ethical guidelines in all aspects of research coordination, ensuring study integrity and compliance with regulations.
  • Designed innovative solutions for overcoming challenges encountered during the course of projects, resulting in successful completion despite obstacles.
  • Utilized cutting-edge technology tools to enhance data gathering, analysis, and presentation capabilities within the team.
  • Reviewed literature extensively to stay informed about industry trends and advancements in related fields of study.
  • Monitored project progress closely, proactively addressing any issues that arose to ensure smooth operations.
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
  • Collected data and followed research protocols, operations manuals, and case report form requirements.
  • Followed informed consent processes and maintained records.
  • Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Gathered, processed, and shipped lab specimens.
  • Developed and maintained the Clinical Trial Training Manual for the practice.
  • Developed and maintained Standard Office Procedures for Clinical Trials and general office procedures.
  • Trained physicians, clinical trial staff and technicians to study specific protocols.
  • Responsible for recruitment and management of clinical trials.
  • Trained clinical trial staff on the informed consent process.
  • Maintain communication and correspondence via telephone, email or fax with subjects, sponsors, monitors, IRB and other site study staff.
  • Maintained constant communication with PI and sub-Investigators regarding protocol changes, AE's, SAE's etc.
  • Developed study specific Visit Calendars.
  • Performed study protocol procedures in a detailed, accurate and timely manner.
  • Completion of electronic data entry.
  • Complete annual interim and close out reports.
  • Developed study source documents if they are not provided by the sponsor.
  • Developed and maintained a Clinical Trial Payment Excel Spreadsheet to track sponsor payments.
  • Responsible to study specific drug accountability, calibration of equipment, maintaining study supplies and study logs.

Office Manager

Focal Point Vision
11.2009 - Current
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed 15-25 employees including front and back office personnel.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Delivered performance reviews, recommending additional training or advancements.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Technician Manager

Focal Point Vision
08.2017 - 12.2021
  • Managed a staff of 17 employees
  • Created a Technician Training System
  • Created protocols for clinic processes
  • Developed SOP's for general in office procedures
  • Developed Technician manual that details the step-by-step process on how to perform testing on each machine
  • Trained technicians how to assist with minor procedures
  • Assisted in all office procedures including Lasik, PRK, Intacs, LAL/LDD, Crosslinking
  • Staffed 3 locations with technicians and scribes
  • Instrumental in hiring and firing process
  • Instrumental in creating a Lasik Suite
  • Performed troubleshooting and diagnosis on malfunctioning equipment.


  • Inspected equipment to identify areas of wear or causes of malfunctions.

Surgical Chart Coordinator

Focal Point Vision
03.2011 - 11.2014
  • Developed and maintained the process for preparing charts for surgery for two surgeons on multiple days
  • Verified surgical data entered was entered in correctly
  • Entered IOL powers necessary for surgery
  • Constant communication with surgery center regarding special lenses and special procedures or requesting general anesthesia
  • Gathered and organized materials to support operations.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.


Ophthalmic Technician

Focal Point Vision
11.2009 - 11.2014
  • Conducted preliminary testing and work-ups to include proper documentation
  • Assisted physician with minor surgical procedures
  • Proficient in sterile technique
  • Scheduled in office and out patient surgeries

Skills

  • Data Organization
  • Equipment Maintenance
  • Feasibility Assessments
  • Equipment Monitoring
  • Project Oversight
  • Data Collection
  • Decision Making
  • Quantitative Research
  • Interview Techniques
  • Organizational Skills
  • Data Analysis
  • Critical Thinking
  • Literature Review
  • Time Management
  • Problem Solving
  • Database Management
  • Conflict Resolution
  • Ethics Compliance
  • Team Leadership
  • Adaptability
  • Attention to Detail
  • Documentation Requirements
  • Informed Consent
  • Medication Dispensing
  • Study Protocols
  • Specimen Collections
  • Research SOPs Understanding
  • Trial Management
  • Good Clinical Practices
  • Research Experience
  • Schedule Coordination
  • Records Maintenance
  • Scheduling Proficiency
  • Documentation Management
  • Clinical Trial Expertise
  • Protocol Review
  • Quality Assurance
  • Records Management

Certification

  • CITI: Good Clinical Practice and Human Research certified
  • IATA - Trained in Transporting Dangerous Goods
  • P.A.C.E- Trained in the shipping of Category A, Infectious Substances, Category B, biological Substance

Additional Information

Clinical Trials and Research


RxSIGHT, Light Adjustable Lens study CSP-029 Clinical Study Coordinator 2021-Present

A prospective, randomized controlled, Multi-Center post-approval study of the RxSIGHT LAL and LDD


Johnson & Johnson Eyhance EMON-101-EHCE Clinical Study Coordinator 2021- Present

Clinical Evaluation of the vision performance of Tecnis Eyhance Intraocular Lenses with Tecnis simplicity as compared to Tecnis 1 piee intraocular lenses.


RxSIGHT, Light Adjustable Extended Depth of Focus CSP-033 Clinical Study Coordinator 2019-2023

A prospective, randomized controlled, multicenter Clinical study to evaluate the safety and effectiveness of the Rxsight LAL in subjects desiring Extended Depth of Focus


Johnson & Johnson BRAVO SUR-CAT-652-2001 Clinical Study Coordinator 2019-2020

Clinical investigation of the safety and effectiveness of an Investigational Model of the Tecnis Intraocular Lens


Johnson & Johnson ANCORA TIOL-205-STPA Clinical Study Coordinator 2018-2022

Post-Approval Study fo the Tecnis Symfony Toric Lens


Avedro, Inc-Epi-On Crosslinking Study ACP-KXL-308 Clinical Study Coordinator 2018-2021

Phase III Multi-center Study to evaluate the Safety and Efficacy of Epithelium-On Corneal Collagen Cross-linking in Eyes with Progressive Keratoconus


RxSIGHT, Light CSP-027 Clinical Study Coordinator 2018-2021

A prospective, randomized controlled, multicenter Clinical study to evaluate the safety and effectiveness of the Rxsight Light Adjustable Lens in subjects with prior refractive surgery


Johnson & Johnson TANGO SUR-CAT-652-1001 Clinical Study Coordinator 2018-2019

Clinical investigation of the Tecnis Next-Generation Intraocular Lenses


Abbott Denali Toric Lens Study Clinical Study Coordinator 2017-2019

Post-Approval Study fo the Tecnis Toric IOL Models ZCT300 and ZCT400


Artisan Aphakia IOL Adult Study Clinical Study Coordinator 2015-2022

For the correction of Aphakia in Adults


Allergan Bimatoprost SR Study Clinical Study Coordinator 2014-2019

THe efficacy and safety of Bimatoprost SR in Patients with Open-Angle Glaucoma or Ocular Hypertension


Avedro ACOS Corneal Cross-Linking Study KXL-005 Clinical Study Coordinator 2013-2016

A Multi-Center, Randomized Placebo-Controlled Evaluation fo the Safety and Efficacy of KXL-System with Vibex for Corneal Collagen Crosslinking in Eyes with Keratoconus


Avedro ACOS Corneal Cross-Linking Study KXL-001 Clinical Study Coordinator 2012-2016

A Multi-Center, Randomized Placebo-Controlled Evaluation fo the Safety and Efficacy of KXL-System with Vibex for Corneal Collagen Crosslinking in Eyes with Keratoconus or Corneal Ectasia after Refractive Surgery


Cornea Preservation Time Study CPTS Clinical Study Coordinator, Member of Executive Committee Board 2012-2016

Effect of Corneal Preservation Time on Long-Term Graft Success

Timeline

Technician Manager

Focal Point Vision
08.2017 - 12.2021

Research Coordinator Manager

Focal Point VIsion
11.2014 - Current

Surgical Chart Coordinator

Focal Point Vision
03.2011 - 11.2014

Office Manager

Focal Point Vision
11.2009 - Current

Ophthalmic Technician

Focal Point Vision
11.2009 - 11.2014

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Lisa Navarro