Lisa Naylor
Marysville,WA
Summary
Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.
Overview
12
12
years of professional experience
Work History
Chiropractic Assistant
Ernst Chiropractic
Arlington, WA
01.2015 - 07.2017
- Carefully reviewed patient medical histories, physical findings and diagnoses.
- Treated various ailments using traditional Ayurvedic medicinal preparations and surgical procedures.
- Evaluated the functioning of the neuromusculo-skeletal system and the spine using systems of chiropractic diagnosis.
- Counseled patients about general wellness, posture, nutrition, sleeping habits and stress management.
- Maintained detailed and accurate case histories of patients.
- Advised patients about chiropractic procedures and recommended appropriate courses of treatment.
- Performed spine and joint manipulations to correct joint dysfunction.
- Collaborated closely with primary care physicians, physical therapists and neuroscience specialists.
VIP coordinator
Tulalip Resort Casino
Tulalip, WA
06.2009 - 12.2014
- Worked directly with the casinos resort and other related venues to achieve a 5 star experience for our VIP'S.
- Analyzed departmental documents for appropriate distribution and filing.
- Performed initial client assessment and analysis to begin research process.
- Created boardroom and courtroom multimedia presentations including video and text- sync’d depositions for enhanced understanding.
Insurance Specialist
Robinson-Maurer-Welts Insurance
Seattle, WA
03.2005 - 06.2009
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Met or exceeded service and quality standards every review period.
Education
Associate of Arts - Administrative
Everett Community College East County Campus
Everett, WA1999
Skills
- Customer interface expertise
- Marketing savvy
- Strong problem solving aptitude
- Customer service
- Attention to detail
- Critical thinking
- Medical billing
- Filing and data entry
- Microsoft word, excel
- Kronos
Timeline
Chiropractic Assistant
Ernst Chiropractic
01.2015 - 07.2017
VIP coordinator
Tulalip Resort Casino
06.2009 - 12.2014
Insurance Specialist
Robinson-Maurer-Welts Insurance
03.2005 - 06.2009
Associate of Arts - Administrative
Everett Community College East County Campus
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