Giselle Fennoy
Baltimore,MD
Summary
Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Flexible [Job title] who excels in a fast-paced environment looking for a position with growth opportunities. [Job Title] with excellent communication skills and rapid and precise customer service skills.
Overview
15
15
years of professional experience
Work History
Assistant Para Professional
Baltimore County Public School System
Charles St. Towson, Md
11.2015 - 05.2016
Assist my Para Professional with an artistic student with her daily schedule and activities during the school year.
Cold Prep Cook / Cashier
Compass Group
900 S Caton Ave. Baltimore, Md 21229
08.2013 - 07.2015
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Prepare and set up Breakfast and Salad Bars at the appropriate times
Wash fruits and vegetables before cutting and placing them in the appropriate places
Slice fresh lunch meat and make several cold salads such as Tuna, Chicken and Egg Salad
Cashier
Mcdonalds
Highland and Pulaski
04.2007 - 08.2008
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Prepared all food orders within a 2-3 minute time frame.
- Spoke with patrons to ensure satisfaction with food and service
- Greeted customers promptly.
- Assisted on sales floor as needed to maintain service standards.
Customer Service Representative/Sales Rep
MCI Telecommunications
230 Schilling Circle Hunt Valley Md.
06.2001 - 09.2005
- Accurately documented, researched and resolved customer service issues.
- Defused volatile customer situations calmly and courteously.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Effectively managed a high-volume of inbound and outbound customer calls.
To sell MCI long distance plans and products
Answer any questions a potential customer may have whether its about a product or billing question
Education
High School Diploma - undefined
Paul Laurence Dunbar Senior High
1986
Skills
- Skilled in call center operations
- Customer interface expertise
- Adheres to customer service procedures
- Fast and efficient service worker
- Quick learner
- Friendly and helpful
- Accustomed to shift work
Timeline
Assistant Para Professional
Baltimore County Public School System
11.2015 - 05.2016
Cold Prep Cook / Cashier
Compass Group
08.2013 - 07.2015
Cashier
Mcdonalds
04.2007 - 08.2008
Customer Service Representative/Sales Rep
MCI Telecommunications
06.2001 - 09.2005
High School Diploma - undefined
Paul Laurence Dunbar Senior High
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