LISA BENITEZ
Culpeper
Summary
Administration professional with over 12 years of expertise, specializing in office and financial administration. Skilled in utilizing tools like PowerPoint and Jira to enhance workflow optimization and maintain high accuracy in administration. Demonstrates a strong ability to work well independently and in a team environment, improve customer service processes, and manage complex administrative tasks effectively.
Knowledgeable adminstrator with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Exam Administration Administrator
Association Of Social Work
Culpeper, VA, USA
07.2021 - Current
- Assists the Candidate Services management team with the daily operational duties in the Examination Administration department, including but not limited to monitoring the queue, running and saving reports, answering representative calls and questions, and escalating calls when needed to the management team.
- Works with department management and IT to enhance, update, and test custom programs. Trained colleagues on handling candidate queries related to practice tests.
- Assists with the initial and ongoing training of Candidate Services Representatives.
- Submitted Jira work tickets to correct score transfer requests or group reviews for candidates and universities.
- Assists and communicates with board staff in entering online approvals, and retrieves information from the testing vendor site.
- Assisted with Excel survey audits received from the Pearson VUE testing center, and distinguished high-priority survey results for further review.
- Communicates with board staff to maintain jurisdiction pages and confirm board information.
- Performs daily financial duties.
- Compiles and updates Candidate Services operational manuals for customized software programs used in the Candidate Services Center.
- I did the monthly financial reports for the candidate services department.
Utilization Management Specialist
Anthem
Virginia, USA
03.2020 - 01.2021
- Provided exemplary customer service through incoming and outgoing calls assisting clients with questions about their explanation of benefits and financial obligation post work.
- Improved service delivery efficiency by assessing provider compliance.
- Contributed to team’s achievement of optimal patient care outcomes by listening to their concerns and questions and provided extra resources they can utilize through their plan.
- Processed pre-certification for impatient admission and reached out to medical facilities as needed to determine hospital stay.
- Worked directly with nurses to provide follow up with Medicare clients post work ensuring client follows up with nurses and provide yearly health assessment through Anthem.
- Managed pre-certification processes meticulously, ensuring thorough patient data verification.
Patient Financial Services
Sentara Careplex Hospital
Hampton, VA, USA
02.2019 - 02.2020
- Analyzed patient financial liability estimates, identifying coverage gaps.
- Successfully resolved patient billing disputes.
- Managed outstanding balance sheets, discussing payment options with patients.
- Coordinated with insurance billers for medical necessity letters.
- Provided empathetic support to patients, explaining complex billing information clearly.
- Submitted billing disputes for review through Epic and billing system.
- Provided payment solutions to improve patient satisfaction and loyalty.
- Managed daily use of patient billing systems with high accuracy and attention to detail.
Authorization and Benefits
UVA/NOVANT Culpeper Regional Hospital
Culpeper, Virginia, USA
07.2015 - 09.2018
- Trained staff on authorization processes and Epic database usage.
- Streamlined patient registration and surgical scheduling, improving workflow efficiency.
- Reduced surgical procedure wait times through efficient authorization process.
- Assisted providers involved with patients’ treatment by responding to payor specific question from patients.
- Prepared registration packet along with pre-certification for registrars for next day incoming surgeries and procedures.
- Contacted payment via phone to explain out of pocket cost and referred patients to our financial services team for financial assistance.
Healthcare Administrator
St Barnabas Hospital
Bronx, New York, USA
01.2008 - 06.2015
- Created patient accounts for billing purposes.
- Processed invoices for providers to submit to insurance providers and patients.
- Organized medical records for physicians and update physicians on new incoming patients.
- Prepared written reports as needed stating patients seen on month-to-month basis for the hospital census.
- Streamlined hospital operations by implementing strategic administrative protocols.
- Evaluated administrative procedures to boost efficiency and accuracy in patient care.
- Optimized data flow, enhancing medical record accuracy and accessibility for healthcare staff.
- Maintained meticulous records, ensuring compliance with healthcare regulations.
Education
High School Diploma -
John F Kennedy High School
Bronx, NY, USA05.2006
Bachelor of Science - Business Administration/Human Resouces
Capella University
Minneapolis, MN08-2026
Skills
- Power Point
- Excel
- MS office
- Team building and leadership
- Team collaboration
- Work Planning and Prioritization
- Business Office Administration
- Jira
- Atlassian Confluence
- Problem Solving
- Customer Service
- Employee supervision
- Data analysis
Accomplishments
Served as Chair of the Philanthropy Committee at ASWB, where I led initiatives such as organizing food drives and coordinating winter volunteer activities to support employees assisting at the local heat shelter and preparing meals. Additionally, I managed the allocation of $15,000 in funding to local organizations in need.
Certification
- Certified Compensation & Benefits Professional at AIHR SEP 2022 - SEP 2022
- Certified Talent Acquisition Specialist at AIHR SEP 2022 - SEP 2022
- Confluence Fundamental Badge at Atlassian University MAR 2024 - MAR 2024
- Jira Fundamentals Badge at Atlassian University MAR 2024 - MAR 2024
- Customer Analytics at Course Era SEP 2021 - NOV 2021
- SHRM-CP Exam (Currently Pursuing) at SHRM JAN 2026
Timeline
Exam Administration Administrator
Association Of Social Work
07.2021 - Current
Utilization Management Specialist
Anthem
03.2020 - 01.2021
Patient Financial Services
Sentara Careplex Hospital
02.2019 - 02.2020
Authorization and Benefits
UVA/NOVANT Culpeper Regional Hospital
07.2015 - 09.2018
Healthcare Administrator
St Barnabas Hospital
01.2008 - 06.2015
High School Diploma -
John F Kennedy High School
Bachelor of Science - Business Administration/Human Resouces
Capella University
LINKS
LinkedIn