LISA NICHOLS
Poway,CA
Summary
Strategic Office & HR Operations Leader with 13+ years of experience supporting and scaling business operations across human resources, accounting, and administration. Proven ability to streamline processes, improve employee experience, and support executive leadership in fast-paced environments. Recognized for managing cross-functional responsibilities including HR, payroll coordination, accounts receivable, and organizational operations.
Human resources professional with solid foundation in employee relations and talent management. Known for effective communication and problem-solving skills. Key contributor to team success and adaptable to changing business needs. Expertise in recruitment, performance management, and compliance.
Overview
13
13
years of professional experience
Work History
Human Resources Generalist
01.2021 - 01.2026
- Managed full-cycle HR functions including recruiting, onboarding, benefits, leave of absence administration, and employee relations
- Administered benefits for 35+ employees including 401(k), FMLA/CFRA, and workers’ compensation
- Conducted investigations and supported resolution of employee relations matters
- Maintained compliance with employment laws and internal policies
- Led onboarding and orientation processes, improving new hire integration
Office & HR Operations Manager (Combined Role)
Plant Devas Inc
Carlsbad, CA
01.2018 - 01.2026
- Managed day-to-day operations for a 30+ employee organization, overseeing HR, administrative, and operational functions
- Led HR processes including onboarding, benefits administration, employee relations, and compliance with federal and state regulations
- Administered payroll changes, compensation adjustments, and employee records with high accuracy and confidentiality
- Managed accounts receivable, invoicing, and internal financial coordination across departments
- Partnered with executive leadership to improve workflows, operational efficiency, and internal systems
- Trained and supervised staff, improving team productivity and consistency in processes
- Coordinated vendor relationships, contractors, and internal projects including system updates and office operations
- Developed and maintained SOPs to standardize processes and improve organizational efficiency
- Supported company growth by improving hiring processes and employee experience initiatives
Customer Service Manager
01.2013 - 01.2020
- Led and trained customer service team, improving performance and customer satisfaction
- Resolved escalated customer issues and implemented process improvements
- Developed systems to improve order management and customer experience
- Additional Experience: Customer Service Representative | Electronics Receptionist
Education
High School Diploma - Some College Coursework
San Diego Miramar College
Diploma - undefined
Poway High School
Skills
- Human Resources & Employee Relations
- Office & Operations Management
- Payroll & Benefits Administration
- Accounts Payable & Receivable
- Compliance (FMLA, Workers’ Comp, HR Policies)
- Process Improvement & SOP Development
- Recruiting, Onboarding & Training
- Vendor & Contractor Management
- Executive & Leadership Support
- CRM & Data Management Systems
- Office administration
- Operations management
- Supply management
- Documentation and control
- Policy implementation
- Business administration
Timeline
Human Resources Generalist
01.2021 - 01.2026
Office & HR Operations Manager (Combined Role)
Plant Devas Inc
01.2018 - 01.2026
Customer Service Manager
01.2013 - 01.2020
Diploma - undefined
Poway High School
High School Diploma - Some College Coursework
San Diego Miramar College