Lisa Orpilla
Plumas Lake,CA
Summary
Results-oriented and detail-driven analyst with a strong background in customer service and process improvement practiced across several different industries and disciplines. Building relationships, networking, and collaborating with internal and external stakeholders and subject mater experts to identify points of concern and to develop solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Background Investigator
The Gumshoe Group
06.2024 - Current
- Independently conduct POST background investigations for law enforcement candidates for various state and local law enforcement agencies.
- Review, analyze, and verify information provided in applications, questionnaires, law enforcement records, court records and other documents required to complete a CA POST law enforcement background investigation.
- Conduct interviews with the candidate and references. Compose a comprehensive executive report of findings for agency review and determination.
POST Training Coordinator
CA Dept Developmental Services, Office of Protective Services
06.2023 - Current
- Plan, direct, and coordinate with training coordinators responsible for ensuring staff at each facility are completing required training. Apply statutory laws and POST regulations as they pertain to law enforcement training.
- Collaborated cross-functionally with legal, finance, and procurement teams to develop and execute new contract agreements in alignment with organizational objectives.
- Advise and make recommendations to Staff Services Manager I and Chief of Office of Protective Services on POST training and unit contracts/agreements.
- Act as a subject matter expert for POST regulations including training, law enforcement background investigations, and contracts and agreements.
Facilities Analyst
CA Dept Developmental Services, Business Services
05.2022 - 06.2023
- Coordinated maintenance, new building features, and warrant repair closely monitoring completion and billing.
- Track contract milestones and deadlines, and communicate any deviations to stakeholders to ensure timely delivery of goods and services.
- Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
Office Technician
CA Dept Developmental Services, Office of Protective Services
11.2020 - 05.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Assisted in organizing and maintaining office records and filing systems.
- Coordinated with developmental centers to manage and maintain patrol vehicles.
Sales Audit Specialist
ASICS America
07.2018 - 10.2020
- Conducted detailed audits of sales transactions to ensure accuracy and compliance with company policies and procedures creating reports to be distributed to management.
- Managed and processed chargebacks assessing fraud risk to develop solutions and further reduce chargeback rate.
- Collaborated with retail accountants to resolve daily deposit discrepancies.
Assistant Head Coach (Assistant Store Manager)
ASICS Outlets of Orange
01.2017 - 07.2018
- Assist in training and developing associates on best practices for customer service, product knowledge, and selling techniques.
- Focus on visual merchandising working closely with corporate merchandising team to prepare directives to be distributed to all stores.
Customer Service Manager
Banana Republic
07.2012 - 12.2016
- Led a team of 20 sales associates, providing training and coaching to drive sales performance and exceed store revenue targets.
- Managed team processing shipments, markdowns, marketing changes, and merchandising.
- Prepared and assisted with biannual inventory.
Education
MBA in International Business -
California State University, Sacramento
Sacramento, CA02.2024
BA in Music - Vocal Performance - undefined
California State University, Long Beach
Long Beach, CA06.2015
Skills
- Results-oriented
- Detail-driven
- Customer service
- Process improvement
- Networking
- Collaboration
- Program implementation
- Analytical skills
- Inventory management
- Contract management
- Fraud risk assessment
- Training and development
- Team leadership
Certification
- POST Background Investigations - Gridiron Training
Volunteer Experience
The Cherry Blossomz
A Japanese-American quartet performing throughout California for community groups and organizations.
Timeline
Background Investigator
The Gumshoe Group
06.2024 - Current
POST Training Coordinator
CA Dept Developmental Services, Office of Protective Services
06.2023 - Current
Facilities Analyst
CA Dept Developmental Services, Business Services
05.2022 - 06.2023
Office Technician
CA Dept Developmental Services, Office of Protective Services
11.2020 - 05.2022
Sales Audit Specialist
ASICS America
07.2018 - 10.2020
Assistant Head Coach (Assistant Store Manager)
ASICS Outlets of Orange
01.2017 - 07.2018
Customer Service Manager
Banana Republic
07.2012 - 12.2016
BA in Music - Vocal Performance - undefined
California State University, Long Beach
- POST Background Investigations - Gridiron Training
MBA in International Business -
California State University, Sacramento
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