Summary
Overview
Work History
Education
Skills
Degree
Timeline
Generic

Lisa Osborne

Flower Mound

Summary

Dynamic Behavioral Coaching and Support Case Manager at Cigna Behavioral Health with expertise in crisis intervention and treatment planning. Proven track record in developing innovative programs and mentoring new hires, while effectively managing high caseloads. Recognized for exceptional client advocacy and collaboration with multidisciplinary teams to enhance patient outcomes.

Overview

22
22
years of professional experience

Work History

Behavioral Coaching and Support Case Manager - Substance Use Disorder Team

Cigna Behavioral Health
Plano
11.2022 - Current
  • Manage a high caseload efficiently on a daily basis. Experienced with cold calls and queue management
  • Developed the SUD Parent and Family under 18 program
  • Designated CM on Premium Accounts including Disney and presented case in Disney live audit
  • Designated CM for the implementation of the newly launched Alcohol and Liver Conditions PM program
  • Designated CM as backup to two other teams to help with their CHAM Premium cases and IFP overflows
  • Develop SMART goals to meet customer’s needs and provided coaching to help achieve goals
  • Piloted the High Risk Opiate program and was on the work group that created the program
  • Evaluate appropriate health care services and treatment plans for customers in conjunction with outpatient providers
  • Work in collaboration with medical directors, EAP, pharmacist and nurses on a regular basis
  • Co-presented with Medical Directore on Homicide for Core Curriculum 2020
  • New Hire Training plan development, worked with LC on implementing new training program
  • Senior leader, scheduled speakers and moderated SUD Awareness Summer 2015-Fall 2019
  • Mentored four new hires within the department, became a certified preceptor in 2020
  • Participate in the 'Network' program through Cigna to better familiarize myself with opportunities across the company
  • Worked on a special HROC project, scrubbed 500 cases in a week to help balance caseloads for the team
  • Facilitator on the coaching skills Training workgroup
  • Go to on the team for crisis situations and managing difficult customer
  • Skilled at delegation, connection, identifying strengths, ideation, motivation, handling difficult conversations and personality conflicts, setting boundaries and vision
  • Prepared and presented case reports and summaries to stakeholders and management.
  • Provided referrals to appropriate medical, mental health, and social services.

Access intake Counselor/Mobile Assessment Counselor

Millwood Hospital
Arlington
04.2011 - 10.2011
  • Provide psychiatric assessments for all incoming patients during intake (children, adults and geriatric).
  • Participate in screening patients for admission into hospital programs.
  • Prepare written reports of assessment results and prepare recommendations for level of care and treatment needs.
  • Provided mobile assessments at emergency rooms, hospital, nursing homes and triage patients to appropriate services.
  • Work closely with the psychiatrists and doctors to monitor patient care and follow ups after intake assessment.

Family Violence Victim Intervention Specialist

Denton County District Attorney’s Office
Denton
05.2005 - 02.2011
  • Provided counseling/crisis counseling to victims of family violence.
  • Interviewed victims involved in a misdemeanor/felony family violence case prior to making a case determination.
  • Helped victims and their families understand the court system and policies, procedures and trial.
  • At times the voice for the victims and their families during case staffing with the prosecutors assigned to the case.
  • Created a resource database that was used to help victims and their families in need.
  • Provided trainings to law enforcement, Rape Crisis Center and the local shelters on family violence.
  • An expert witness at trial on the cycle of violence.
  • Worked closely with the Prosecutors and Investigators on each case in the Family Violence Division.
  • Victim Advocate of the Year 2006
  • Nominated for Victim Advocate of the Year 2006-2010
  • Life Saving Award 2006
  • Certificate of Recognition from the Denton County District Attorney's Office 2006
  • Resolution from the Denton County Commissioners Court 2006
  • Letter and flag from Senator Jane Nelson honoring my accomplishments 2006

Counselor/Case Manager

Dallas Metrocare Services
Dallas
05.2003 - 05.2005
  • Counselor/Case Manager for 35 clients on a weekly basis.
  • Provide individual, group, and parent counseling.
  • Provided education training on mental health disorders, abuse, and neglect to clients and their families.
  • Implement treatment plans and intensive case management plans for clients.
  • Worked with team psychiatrist and care staff to provide the best care and support for each client and family.
  • Provide wrap around services for clients in need of intensive services.

Education

Masters of Education - Counselor Education, School and Mental Health Counseling

Texas Tech University
Lubbock, TX

Bachelors of Arts - Psychology, Minor - English

Texas Tech University
Lubbock, TX

Skills

  • Case management
  • Crisis intervention
  • Client advocacy
  • Treatment planning
  • Healthcare coordination
  • Data analysis
  • Mental health assessment
  • Quality assurance
  • Team collaboration
  • Effective communication
  • Conflict resolution
  • Family education programs
  • Verbal and written communication
  • Staff training
  • Risk assessment
  • Project management
  • Organization and multitasking
  • Teamwork
  • Client relationship management
  • Attention to detail

Degree

MEd, LPC

Timeline

Behavioral Coaching and Support Case Manager - Substance Use Disorder Team

Cigna Behavioral Health
11.2022 - Current

Access intake Counselor/Mobile Assessment Counselor

Millwood Hospital
04.2011 - 10.2011

Family Violence Victim Intervention Specialist

Denton County District Attorney’s Office
05.2005 - 02.2011

Counselor/Case Manager

Dallas Metrocare Services
05.2003 - 05.2005

Masters of Education - Counselor Education, School and Mental Health Counseling

Texas Tech University

Bachelors of Arts - Psychology, Minor - English

Texas Tech University

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