Evan Jenkins

• Collaboration with staffing consultants and behavioral health providers to coordinate Critical Incident Stress Debriefings
• Educating providers about different protocols regarding CISD services including timely communication with client contacts, reviewing EAP benefits, and reviewing billing reimbursement procedures
• Locating appointments for urgent/crisis situations
• Completed various administrative tasks such as making phone calls, answering emails, and inputting data into systems.
• Adjusting/adapting to change dependent on client needs
• Coordinated multiple facets of processes without sacrificing performance.
• Administered patient follow-up, data collection, clinical monitoring, and coordination with primary health care providers.

Cigna Healthcare customer service representative

• Managing multiple systems at once while multi-tasking and problem-solving for members
• Worked with clients to improve life choices and maximize thebenefits of programs.
• Worked effectively with fellow team members to coordinate solutions to any question or concern.
• Educated potential participants on available services and processes to engage in the program.
• Supported individuals with legal, physical, or mental health concerns to handle routine needs and complex problems.
• Managed over 30 customer calls per day

• Greeted customers and helped with product questions, selections, and purchases.
• Provided positive first impressions to welcome existing, new, and potential customers. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Expertise in electronics ranging from video games, computers, televisions, and etc..
• Training new associates adhering to company policies and values

• Customer interactions and estimating move values
• Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
• Leading a team on daily bases and providing guidance, problem solving and team work abilities
• Wrote detailed checklists to streamline job site walkthrough and maintain customer satisfaction.
• Increased customer satisfaction by providing fast service and working with multiple customers daily.

• Check books in and out to patrons, and helping patrons find books
• Assisted library staff with clerical duties to help lighten workload.
• Maintained and updated records of current collection.
• Providing expertise when assisting students with Microsoft Office and Google Docs
• Maintained and updated patron records in library system database.
• Answered general questions in person, by phone and over email.