LISA PALMER
Germantown,MD
Summary
Experienced administrative, human resources, and customer service professional with more than 15 years of experience supporting employees, customers, patients, and business operations. Skilled in customer service, HR support, administrative coordination, data management, document processing, scheduling, and confidential records management. Strong communicator with excellent organizational and time-management skills and the ability to manage multiple priorities while providing professional, dependable support. Proficient in Microsoft Office, QuickBooks, Salesforce, Asana, iSolved HCM, and other business systems.
Overview
21
21
years of professional experience
Work History
Package Handler
UPS
Frederick, MD
10.2023 - Current
- Sort and scan small packages accurately and efficiently.
- Ensure packages are placed in the correct bins according to established procedures.
- Remove packages from designated bins and prepare them in larger bags for delivery to USPS.
- Maintain accuracy and productivity while working in a fast-paced environment.
- Follow established safety, security, and operational procedures.
Office Administrator/HR Assistant
LURN INC.
Gaithersburg, MD
01.2020 - 11.2023
- Coordinated new-hire onboarding and provided administrative support throughout the employee onboarding process.
- Managed relationships with company vendors and assisted with vendor communications and coordination.
- Administered employee benefits and annual enrollment activities.
- Prepared HR documentation, reports, presentations, and proposals as needed.
- Created and maintained confidential employee records and updated personnel databases.
- Maintained financial and administrative records and entered data accurately into company systems.
- Managed company billing processes and completed monthly updates using QuickBooks.
- Supported daily office operations, including inventory management, purchasing, and internal database maintenance.
- Planned and coordinated company-wide events, including vendor scheduling, catering, logistics, and event supervision.
- Provided administrative support to the CEO and senior executives.
- Submitted reports and completed administrative assignments within required deadlines.
- Provided professional front-desk support and greeted visitors.
Appointment Setter
LURN INC.
Rockville, MD
01.2019 - 12.2019
- Contacted prospective customers to schedule appointments for the sales team.
- Made outbound calls and communicated professionally with prospective customers.
- Maintained accurate appointment information and supported the sales team with scheduling needs.
- Followed established procedures while managing a high volume of calls.
Customer Service Program Specialist
COVANCE
Gaithersburg, MD
01.2018 - 12.2019
- Handled incoming customer calls and placed outgoing calls to patients and healthcare partners.
- Documented customer interactions accurately in the appropriate tracking systems.
- Resolved and escalated customer inquiries according to established guidelines and procedures.
- Conducted insurance research on behalf of patients to determine eligibility for prescribed therapy.
- Communicated with distributors and pharmaceutical manufacturers to request products according to program guidelines.
- Tracked product shipments and maintained accurate documentation throughout the process.
- Used knowledge of insurance and available program options to provide appropriate information and assistance to patients.
Document Specialist
QUALITY FIRST IMAGING (QFI)
Gaithersburg, MD
01.2008 - 12.2018
- Performed visual inspections of images and data to ensure accuracy and quality.
- Reviewed data using checksum and error-trapping applications to identify and resolve issues.
- Repaired or replaced images and corrected data as needed.
- Prepared images and data for conversion while maintaining established quality standards.
- Performed document preparation, scanning, indexing, and quality assurance.
- Maintained accuracy and attention to detail while processing large volumes of documents and data.
Document Processing Specialist
QUALITY FIRST IMAGING (QFI)
Gaithersburg, MD
01.2006 - 01.2008
- Performed advanced data entry by locating and entering index information from document text.
- Created complex links and bookmarks for electronic documents.
- Reviewed information for accuracy and completeness.
- Followed established procedures and quality standards when processing documents.
Education
High School Diploma - undefined
Calvin Coolidge High School
Washington, DC01-1988
Skills
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
- QuickBooks
- Salesforce
- ISolved HCM
- Asana
- Customer Service
- Human Resources
- Administrative Support
- Data Entry
- Quality Assurance
- Front Desk Operations
- Event Planning
- Scheduling
- Communication
- Time Management
- Organization
- Phone Etiquette
- Confidential Records Management
Timeline
Package Handler
UPS
10.2023 - Current
Office Administrator/HR Assistant
LURN INC.
01.2020 - 11.2023
Appointment Setter
LURN INC.
01.2019 - 12.2019
Customer Service Program Specialist
COVANCE
01.2018 - 12.2019
Document Specialist
QUALITY FIRST IMAGING (QFI)
01.2008 - 12.2018
Document Processing Specialist
QUALITY FIRST IMAGING (QFI)
01.2006 - 01.2008
High School Diploma - undefined
Calvin Coolidge High School