Lisa Pasco
Buffalo,NY
Summary
Proven achiever with extensive experience in sales and inventory management, notably at 7 Eleven Gas Station. Excelled in driving company growth through strategic planning and CRM proficiency, while fostering team collaboration. Skilled in product knowledge and objection handling, consistently exceeding performance expectations to enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Senior Sales Associate
7 Eleven Gas Station
07.2017 - 03.2019
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Contributed to team objectives in fast-paced environment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
CAP 2 Associate
Walmart
08.2016 - 05.2017
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
- Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
- Supported store management in achieving overall store goals by actively participating in team meetings, sharing insights, and implementing recommended strategies.
- Maintained a safe work environment by adhering to company safety policies and promptly reporting any hazards or incidents.
- Monitored and adhered to company safety regulations and policies.
- Improved customer satisfaction by consistently maintaining a clean and organized sales floor.
- Addressed customer inquiries with knowledgeable responses and provided helpful suggestions for their shopping needs.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted store customers and discussed needs.
- Kept work areas neat, clean and free from debris.
- Stocked shelves to match planogram images and instructions.
- Interacted with guests in friendly and knowledgeable way.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
SUNY At Buffalo
Buffalo, NY 08.2018 - 05.2019
Associate of Science - Criminal Justice
Erie Community College
Buffalo, NY05.2005
Skills
Product Knowledge
Management
CRM proficiency
Cold calling skills
Objection handling
Strategic Planning
Cold calling abilities
Certification
Mandated Reporter
Languages
French
Limited Working
Timeline
SUNY At Buffalo
08.2018 - 05.2019
Senior Sales Associate
7 Eleven Gas Station
07.2017 - 03.2019
CAP 2 Associate
Walmart
08.2016 - 05.2017
Mandated Reporter
Associate of Science - Criminal Justice
Erie Community College
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