Open To Work
Lisa Pellerin
Abbeville,LA
Work Preference
Summary
Results-driven visual merchandising leader with expertise in team collaboration, inventory management, and strategic planning. Proven track record of directing successful merchandising strategies that enhance customer engagement and drive sales. Results-driven professional with expertise in visual merchandising and sales strategy development. Proven ability to enhance customer engagement and optimize store operations. Punctual key holder offers top skills in customer service and cash handling paired with outstanding multitasking and communication abilities. Responsible and mature individual with several years of experience enhancing store operations. Recognized for exceeding expectations and building customer loyalty.
Overview
26
26
years of professional experience
Work History
Manager Key Holder
Cato
Lafayette, Louisiana
11.2025 - 06.2026
- Opened and closed the store, ensuring security and compliance procedures.
- Managed inventory levels, replenished stock, and organized merchandise displays.
- Assisted customers with inquiries, providing exceptional support and product knowledge.
Visual Manager\Visual Supperviser\Visual merchant
Kohls Department Store
Lafayette, Louisiana
09.2010 - 06.2023
- Directed visual merchandising strategies to enhance product presentation and customer engagement.
- Collaborated with team to implement seasonal displays and promotional signage.
- Conducted regular assessments of visual displays to ensure brand consistency.
- Managed inventory of visual display materials and equipment for optimal usage.
- Coordinated with marketing teams to align visual promotions with sales initiatives.
- Oversaw execution of floor plans to maximize customer flow and accessibility.
- Facilitated communication between departments to ensure cohesive visual storytelling.
- Created training opportunities to address visual merchandising skills gaps in district.
- Worked closely with buyers on assortment plans for each season's trends and collections based on market research data provided by them.
- Built constructive, effective relationships across district to align support for visual merchandising.
- Facilitated seasonal presentation workshops, meetings and conference calls with store managers.
- Collaborated with marketing team to ensure consistency between visuals and promotional campaigns.
- Directed photo shoots for catalogs and other marketing collateral materials.
- Maintained fixtures by dusting and replacing light bulbs to ensure a neat store appearance.
- Planned and organized special events to promote brand engagement. such as fashion shows, trunk shows, and other promotions.
Manager
Sally's Beauty Supply
Lafayette, Louisiana
05.2000 - 09.2010
- Managed store operations to ensure smooth daily functioning.
- Trained and mentored staff on product knowledge and customer service.
- Oversaw inventory management and product placement for optimal sales.
- Developed promotional displays to enhance customer engagement and interest.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
- Implemented visual merchandising strategies to align with brand standards.
- Collaborated with corporate teams on marketing initiatives and new products.
- Resolved customer inquiries and complaints effectively and professionally.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Ensured compliance with industry regulations and company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Managed risk by developing and implementing effective risk management strategies.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Produced thorough, accurate and timely reports of project activities.
- Implemented quality control measures to uphold company standards.
- Analyzed business performance data and forecasted business results for upper management.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Business Management,Marketing,Sales Management
University of Lafayette of Lousiana
Lafayette, LA05-2003
Skills
- Visual merchandising
- Security compliance
- Sales strategy development
- Team collaboration
- Customer relationship management
- Time management
- Leadership skills
- Opening and closing coordination
- Team building
- Cash handling accuracy
- Workplace safety
- Loss prevention strategies
Timeline
Manager Key Holder
Cato
11.2025 - 06.2026
Visual Manager\Visual Supperviser\Visual merchant
Kohls Department Store
09.2010 - 06.2023
Manager
Sally's Beauty Supply
05.2000 - 09.2010
Bachelor of Science - Business Management,Marketing,Sales Management
University of Lafayette of Lousiana