Lisa Pennington

• Devised and implemented strategies to streamline eligibility verification processes.
• Resolved discrepancies with client applications to verify eligibility.
• Scheduled appointments with applicants to gather information and explain benefits processes.
• Engaged wider departments in accurate, timely paperwork completion.
• Assisted clients with accurate eligibility form, application and document completion.
• Communicated with people from various cultures and backgrounds on application process.

I am a licensed Cosmetologist and I travel onsite with a hair and makeup team for weddings and events throughout the greater Fort Wayne and Indianapolis area. I use and give advice on hair and makeup products, style guests for formal events in a timely manner, maintain my own inventory and make people feel pampered and beautiful for their special day. As a team we also stay educated on latest trends in skin and hair, participate in seminars and continuing education, volunteer for shows and events and market throughout the community.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Distributed business cards outside of salon to generate new business.
• Recorded notes for future reference about customer preferences and services delivered.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Resolved guest complaints about service or style.
• Scheduled customer appointments and rearranged individual time slots to meet demand.
• Educated customers on products to maximize benefits.