Maci Ofczarzak
Houston
Summary
Dedicated professional with proven skills in insurance verification and HIPAA compliance. Experienced in providing exceptional patient service and fostering positive relationships in healthcare settings.
Overview
4
4
years of professional experience
Work History
Precertification Specialist
Fondren Orthopedic Group
Houston
05.2025 - Current
- Coordinated with insurance companies to confirm coverage details.
- Verified insurance eligibility, coverage levels, and benefit parameters prior to submission of precertification requests.
- Assisted with answering provider inquiries regarding preauthorization requirements and processes.
- Adhered to applicable laws, regulations, policies, and procedures governing the healthcare industry.
- Utilized various software applications such as electronic medical record systems for data entry purposes.
- Ensured compliance with all HIPAA regulations pertaining to protected health information.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Patient Service Representative
Fondren Orthopedic Group
Houston
08.2023 - 05.2025
- Facilitated patient flow by coordinating with clinical teams on appointment readiness.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Communicated financial obligations to patients and collected fees at time of service.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Assisted in training new employees on the job requirements and procedures.
Front of House Staff Member
McAllister's Deli
Nacogdoches
06.2022 - 07.2023
- Greeted customers warmly and provided menu guidance.
- Managed cash register transactions accurately and efficiently.
- Assisted in food preparation and presentation for customer orders.
- Collaborated with team members to ensure smooth service flow.
- Handled customer inquiries and resolved issues promptly.
- Trained new staff on procedures and customer service standards.
- Upsold daily specials to enhance customer dining experience.
- Answered phone calls from customers inquiring about take-out orders or reservations.
- Ensured compliance with health and safety regulations in the restaurant.
Education
Bachelor of Science - Kinesiology
Stephen F. Austin State University
Nacogdoches, TX05-2023
Skills
- insurance verification
- HIPAA compliance
- customer relationship management
- billing procedures
- team collaboration
- training and mentoring
- Medical terminology proficiency
- Data entry
- Cash handling
Timeline
Precertification Specialist
Fondren Orthopedic Group
05.2025 - Current
Patient Service Representative
Fondren Orthopedic Group
08.2023 - 05.2025
Front of House Staff Member
McAllister's Deli
06.2022 - 07.2023
Bachelor of Science - Kinesiology
Stephen F. Austin State University