Tammy Rupp

• Facilitated successful appeals for denied services by providing detailed documentation supporting medical necessity as required by insurers.
• Enhanced interdepartmental cocollaboration through effective communication with surgical schedulers.
• Continuously expanded personal knowledge of industry regulations and updates through ongoing professional development, ensuring accurate and up-to-date expertise in the precertification process.
• Reduced patient wait times for approval by diligently reviewing medical records and obtaining necessary documentation.
• Streamlined precertification processes by implementing efficient tracking systems and prioritizing urgent cases.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
• Assisted patients with basic care needs.
• Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
• Called and faxed pharmacies to submit prescriptions and refills.
• Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
• Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
• Reduced wait times for patients by efficiently managing check-ins, insurance verification, and payment processing.
• Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
• Performed medical records management, including filing, organizing and scanning documents.

• Ensured accurate record-keeping by meticulously documenting patient information, medical histories, and treatment plans.
• Strengthened interdepartmental collaboration to expedite patient care processes and minimize wait times.
• Coordinated continuing education opportunities for medical assistants to promote professional development and improve skill sets.
• Conducted regular performance reviews for medical assistants, setting clear expectations for growth and improvement opportunities within the team structure.
• Ensured compliance with regulatory requirements by staying up-to-date on healthcare policies.
• Boosted staff morale through consistent recognition of achievements, fostering a positive work environment where teamwork thrived.
• Promoted a culture of safety among staff members through rigorous adherence to infection control protocols and proper handling of hazardous materials.
• Supported quality improvement initiatives within the clinic through active participation in meetings focused on enhancing overall patient experiences.
• Facilitated timely referrals to specialists by maintaining strong relationships with various healthcare providers in the community.
• Maintained high-quality service standards by closely monitoring medical assistants'' performance and providing constructive feedback.
• Improved patient care by coordinating medical assistant tasks and streamlining communication between departments.
• Assisted in the recruitment and hiring process for new medical assistants, ensuring a strong match between candidates'' skills and clinic requirements.
• Increased clinic productivity through effective delegation and supervision of medical assistant team members.
• Enhanced department efficiency by scheduling appointments, managing patient records, and ensuring seamless workflow among staff members.
• Called and faxed pharmacies to submit prescriptions and refills.
• Ordered all pharmacy supplies and kept check on inventory levels.
• Performed Phlebotomy, EKG’S, Spirometry.

• performed phlebotomy prior to physicians morning rounds for accurate assessment.

• acquired vitals at two-hour intervals.

• maintained electronic medical records.

• EKG’s performed for assessment of care.

• blood glucose monitoring performed routinely for best practices on diabetic patients.

• bladder ultrasounds obtained per physician request for accurate assesment of patient care.

• yankauer suctioning to maintain clear airways.

• catheterer removal per physician orders.

• emptying foleys to maintain safety of patients health.

• Reduced patient wait times through efficient scheduling and streamlined check-in processes.
• Maintained up-to-date knowledge on allergy testing methodologies, treatments, and research advances through regular professional development activities.
• Supported physicians in creating personalized treatment plans for patients with allergy related conditions.
• Developed strong relationships with patients by providing empathetic care and support throughout the allergy testing process.
• Increased patient satisfaction by addressing concerns and answering questions related to allergy testing procedures.
• Provided training for new staff members on proper skin test administration techniques, ensuring consistent service delivery across the clinic.
• Enhanced patient comfort by conducting thorough allergy testing procedures and providing clear explanations.
• Assisted in the accurate diagnosis of allergies by performing skin prick tests, intradermal tests, and patch tests on patients.
• Educated patients on allergen avoidance strategies and self-management techniques for allergic reactions, improving overall quality of life.
• Achieved high standard of infection control practices by adhering to strict guidelines during the preparation, administration, and disposal of allergens used in tests.
• Managed inventory of allergenic extracts used for testing purposes, ensuring adequate supply levels at all times while reducing waste.
• Cleaned and sterilized instruments, equipment and surfaces.
• Monitored patient vital signs, lab results and other indicators of health.
• Maintained accurate patient charts and medical records.
• Utilized medical software to document and track patient progress.
• Evaluated patient histories and medical records for accuracy and completeness.
• Triaged patients in office or by phone to assess severity of conditions.