Nichelle Fairfax
Hackensacl,NJ
Summary
Driven by a commitment to excellence, I leveraged my strong communication skills and insurance verification expertise at Hackensack Meridian Health to mentor new hires and streamline patient precertification processes, significantly reducing wait times. My ability to foster collaborative relationships and achieve performance benchmarks underscores my professionalism and results-driven approach.
Overview
23
23
years of professional experience
Work History
Precertification Specialist
Hackensack Meridian Health
03.2001 - Current
- Mentored new hires within the department, sharing best practices for navigating complex insurance requirements and fostering a supportive team environment.
- Nurtured strong professional relationships with insurance representatives, fostering a collaborative atmosphere during negotiations on behalf of patients.
- Reduced patient wait times for approval by diligently reviewing medical records and obtaining necessary documentation.
- Contributed extensively to departmental goals through consistent achievement of individual performance benchmarks related to precertification accuracy and timeliness.
Donor Outreach Coordinator
Vitalant Cbs Blood Organization
06.2019 - 11.2020
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
Education
No Degree - Medical Assistant
Berdan Medical Institute
Totowa, NJ06.2021
High School Diploma -
John F Kenneedy High School
Paterson, NJ06.1999
Skills
- Prior Authorization Knowledge
- Strong Communication Skills
- HIPAA compliance awareness
- Patient Confidentiality Adherence
- Insurance Verification Expertise
- Professionalism and Ethics
- Conflict resolution techniques
- Organizational Competence
- Effective communication skills
- Verbal Communication
- Documentation and paperwork
- Microsoft Office
- Data Entry
- Interviewing
- Appointment Scheduling
- Medicaid knowledge
- Telephone Etiquette
- Problem-Solving
- Customer Service
- Attention to Detail
- Multitasking
- Collaboration and Teamwork
- Adaptable and Flexible
- Reliability
- Excellent Communication
- Critical Thinking
- Effective Communication
- Decision-Making
Timeline
Donor Outreach Coordinator
Vitalant Cbs Blood Organization
06.2019 - 11.2020
Precertification Specialist
Hackensack Meridian Health
03.2001 - Current
No Degree - Medical Assistant
Berdan Medical Institute
High School Diploma -
John F Kenneedy High School
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