Lisa Peterson
Summary
Employee Relations and Team Leadership Professional with 15+ years of experience recruiting, onboarding, training, coaching, and supporting employees in fast-paced environments. Skilled in employee engagement, conflict resolution, performance coaching, workforce planning, policy implementation, and team development. Proven ability to build positive workplace cultures, develop future leaders, and foster productive employee relationships while supporting organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Restaurant Manager
59TH & LEX
Sherman Oaks, CA
08.2024 - Current
- Coached employees on workplace expectations, performance standards, and policy compliance
- Streamlined operational processes to reinforce team accountability and promote consistent performance standards.
- Supported employee development through ongoing training and performance feedback
- Facilitated a supportive work atmosphere through active engagement with employees to address and resolve critical concerns
- Established a leadership framework to strengthen bench strength and facilitate succession planning.
Restaurant Manager
FORTY CARROTS
Short Hills, NJ
05.2023 - 08.2024
- Led reopening of a fully renovated unit, restaffing 80% of the team and rapidly training new hires under a compressed timeline to restore full operations
- Supported employee development through ongoing training and performance feedback
- Fostered a positive and productive work environment while addressing employee concerns
Café Supervisor
BLOOMINGDALE'S B CAFÉ
Wayne, NJ
11.2022 - 05.2023
- Oversaw comprehensive execution of new unit launch, encompassing systems setup, staffing coordination, and process deployment.
- Facilitated onboarding and training programs to optimize team effectiveness and ensure strategic alignment with company goals.
- Managed scheduling and daily coverage to ensure consistent service delivery and execution standards
- Drove ongoing coaching and performance management to strengthen capability, accountability, and team growth
Shift Supervisor
STARBUCKS
Wayne, NJ
12.2019 - 07.2021
- Directed team performance and mentored over 10 employees to enhance operational effectiveness.
- Spearheaded training initiatives that enabled four employees to transition into leadership positions.
- Delivered coaching, feedback, and performance support to improve employee success
- Cultivated teamwork and enhanced employee engagement during challenging operational periods.
Host, Cashier, and Café Supervisor
BLOOMINGDALE'S
Wayne & Short Hills, NJ
10.2008 - 03.2020
- Progressed through multiple positions of increasing leadership responsibility
- Assisted managers with employee relations issues and daily team support
- Earned multiple company awards for leadership, service, and performance
Skills
- Employee Relations & Engagement
- Effective conflict resolution
- Talent acquisition
- Employee onboarding & training
- Coaching for growth and performance
- Team building
- Strategic workforce planning
- Policy compliance
- Communication & Cross-Functional Collaboration
- Analytical problem solving
- Conversational Spanish
- Skilled in Microsoft Office tools
Accomplishments
- Led full-cycle recruitment and onboarding for teams of up to 25 employees, supporting new location openings and business growth
- Mentored and developed high-potential employees, advancing team members into leadership roles
- Built and implemented onboarding, training, and operational processes to improve consistency, efficiency, and cross-functional alignment
- Drove retention, engagement, and performance through coaching, workforce planning, and targeted initiatives
- Applied a holistic business perspective to balance people, operations, and financial performance
- Presented business performance insights and strategic recommendations to senior leadership to inform decision-making
- Recognized for leadership, team development, operational excellence, and business impact
Certification
ServSafe Food Protection Manager Certification
Timeline
Restaurant Manager
59TH & LEX
08.2024 - Current
Restaurant Manager
FORTY CARROTS
05.2023 - 08.2024
Café Supervisor
BLOOMINGDALE'S B CAFÉ
11.2022 - 05.2023
Shift Supervisor
STARBUCKS
12.2019 - 07.2021
Host, Cashier, and Café Supervisor
BLOOMINGDALE'S
10.2008 - 03.2020