Lisa Phelps
Cincinnati
Summary
Secure a challenging position that utilizes my unique skill set blend of Customer Service, Accounts Payable Specialist, Administrative and Training Support, with a high degree of professionalism and the skills to uncover, analyze, and resolve complex issues.
Overview
35
35
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Property Manager
Cincinnati Metropolitan Housing Authority
Cincinnati
11.2016 - 02.2026
- Touchstone Property Services: Assistant Property Manager with all aspects of managing 190 unit building, knowledge of leasing, documents, ledgers, and charges.
- Coordinated tenant communications and managed maintenance requests efficiently.
- Administrative Assistant to Director of Property Management with daily functions of managing 5,000+ units (LIPH and mainly Affordable) including process monthly rent payments for 900+ units, assist in preparation of scheduled reports, and assist with various telephone activities.
Accounts Payable Specialist
Accounting Principals
10.2015 - 08.2016
- Assignment with First Group America: Processing 1000-1500 invoices monthly, 2 way match, researched and corrected match issues in JDE and Docusphere, corresponded with locations and vendors, assisted CPA with account balancing.
Market Analytics Specialist
Ecova
03.2015 - 10.2015
- Verify and Analyze data, written and verbal communication with clients, identify and research potential cost and usage issues, resolve billing and payment issues, Decreased past due and mismatched invoices & payments while service as Specialist. provided excellent customer service.
Customer Service / Technical Support
Time Warner Cable
01.2013 - 03.2015
- Provided superior service to customers via phone for account maintenance, billing and rates, and problem solving, Provided technical support for cable and internet service, Provided upsell opportunities.
Loan Default Prevention Specialist
Student Outreach Solutions
12.2010 - 05.2012
- Counseled federal student loan holders to prevent default. Inbound calls, problem to solution resolution, skip tracing.
Customer Sales and Service
Citi
05.2009 - 01.2011
- Inbound call center, provided customer service for credit card accounts, maintained monthly call and sales goals.
Premium Sales and Service Representative
Delta Airlines
09.1990 - 09.2008
- International and Domestic Reservations, adhered to DOT guidelines, liaison for Loyalty Program, assisted with training of new initiatives and mentored new employees.
Education
Bachelor of Arts - International Travel and Tourism
Webber University
Babson Park, FL 01.1987 - 12.1988
Associate of Science - Child Development
William Rainey Harper College
Palatine, IL 08.1984 - 05.1986
Skills
- Exceptional Customer Service Skills
- Verbal and written communication
- Multitasking and prioritization
- Yardi Voyager
- Microsoft: Excel, Word, Outlook, Teams, Powerpoint, Sharepoint
- Hardworking, Self-motivated, Dedicated
- Quick learner
- Customer issue resolution
- Customer relationship management
- Administrative Support
- Problem solving
- Strong communication skills
- Telephone and email etiquette
- Skip tracing
- Data analysis
- Billing processes
- Team collaboration
- Time management
- Customer relationship management (CRM)
- Analytical thinking
- Call center experience
- Data entry
- Multitasking and organization
- Help desk support
- Professionalism
- Time management abilities
Timeline
Assistant Property Manager
Cincinnati Metropolitan Housing Authority
11.2016 - 02.2026
Accounts Payable Specialist
Accounting Principals
10.2015 - 08.2016
Market Analytics Specialist
Ecova
03.2015 - 10.2015
Customer Service / Technical Support
Time Warner Cable
01.2013 - 03.2015
Loan Default Prevention Specialist
Student Outreach Solutions
12.2010 - 05.2012
Customer Sales and Service
Citi
05.2009 - 01.2011
Premium Sales and Service Representative
Delta Airlines
09.1990 - 09.2008
Bachelor of Arts - International Travel and Tourism
Webber University
01.1987 - 12.1988
Associate of Science - Child Development
William Rainey Harper College
08.1984 - 05.1986