Marcy Rivera
Temple,TX
Summary
Dynamic, service-oriented professional with a proven ability to foster productive working relationships and enhance team collaboration. Extensive experience in cash handling ensures accuracy and efficiency in financial transactions. Known for exceptional skills in client outsourcing and outreach, driving engagement and satisfaction. Committed to delivering outstanding service while contributing to team success and organizational goals.
Overview
28
28
years of professional experience
Work History
Property Manager
Rivera Rentals LLC
Temple, TX
01.2020 - Current
- Managed tenant relations to ensure satisfaction and retention.
- Oversaw property maintenance schedules to optimize operational efficiency.
- Implemented budget management strategies for expense control and forecasting.
- Conducted regular property inspections to uphold standards and compliance.
- Led leasing processes, including marketing strategies and tenant screenings.
Store Manager
Mega Furniture
Cedar Park, TX
05.2023 - 06.2024
- Managed daily store operations, ensuring optimal customer service and inventory management.
- Led team training initiatives to enhance product knowledge and sales techniques.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
- Analyzed sales data to identify trends and develop targeted promotional campaigns.
- Oversaw budget management, reducing operational costs while maintaining quality service levels.
Lead Sales Associate
Bob Mills Furniture
02.2018 - 04.2022
- Facilitated customer navigation through the complete purchasing process and conducted follow-up communications post-sale.
- Achieved top 25 ranking within company for three consecutive years through strategic sales initiatives.
- Resolved billing discrepancies with professionalism and efficiency, maintaining strong customer relationships.
Billing
Baylor Scott and White Hospital
02.2012 - 10.2016
- Achieved 100% patient satisfaction through dedicated service efforts. Supported cost-saving initiatives that reduced credits by 3 million dollars in one year.
- Supported customer satisfaction initiatives through attentive service delivery. Assisted in training new staff on Epic Health Logic and COB/EOB processes to enhance team productivity.
- Organized and directed the formation of an Internal Systems User Group to promote knowledge sharing and improve interdepartmental relations.
- Sustained 100% production levels and achieved 100% quality review standards for four consecutive years.
Administrative Assistants
Lack's
02.1998 - 10.2011
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Achieved timely account closures and precise reconciliations through effective management of accounting operations. Enhanced account reporting accuracy, contributing to improved financial decision-making. Drove initiatives to refine financial processes, resulting in increased operational effectiveness.
- Utilized advanced accounting software to perform debit and credit operations, ensuring precise tracking of account balances.
- Served as a link between management and employees by handling questions, interpreting and administering contracts, and helping resolve work-related problems.
- Evaluated applicants' financial status, credit history, and property assessments to determine loan eligibility.
- Enhanced accuracy of payroll journal entries through development and implementation of a payroll reconciliation tool.
Education
GED -
Temple High School
Temple, TX01-1999
Skills
- Bilingual (Spanish)
- Accounting
- Auditing
- Exceptional customer service skills
- Consultative selling
- Product and service solutions
- Team development
- Client relations
Timeline
Store Manager
Mega Furniture
05.2023 - 06.2024
Property Manager
Rivera Rentals LLC
01.2020 - Current
Lead Sales Associate
Bob Mills Furniture
02.2018 - 04.2022
Billing
Baylor Scott and White Hospital
02.2012 - 10.2016
Administrative Assistants
Lack's
02.1998 - 10.2011
GED -
Temple High School