Lisa Pickering
South Hutchinson,KS
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor, Coding Services/Medical Coding Specialist
Coding AID Division of Managed Resources INC
09.2021 - Current
- Engaged in continuing education courses and certification renewal to ensure compliance with current coding standards.
- Evaluated candidates, selected, and provided training for new hires in medical coding roles to ensure compliance and efficiency.
- Developed and optimized work schedules to enhance operational efficiency in response to fluctuating staff availability and workload demands.
- Reviewed and validated payroll submissions to guarantee compliance with company policies.
- Executed comprehensive annual evaluations and performance reviews to enhance team performance.
- Designed detailed training materials and facilitated communication to ensure thorough understanding among employees.
- Coordinated team activities and tackled challenges to maintain high efficiency and improve workflow organization.
- Managed departmental activities to maintain operational efficiency and meet deadlines.
- Promoted cross-functional teamwork by engaging with various departments to support and realize organizational objectives.
- Optimized team performance by developing efficient workflows and articulating clear expectations to ensure alignment and accountability among staff members.
CPC - Coder Specialist
TrustHCS
06.2015 - 08.2026
- Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
- Verified signatures and checked medical charts for accuracy and completion.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Performed billing and coding procedures for ambulance, emergency room, inpatient, and outpatient services.
- Verified, coded, and added modifiers to diagnoses.
- Correctly coded and billed medical claims for various hospitals and nursing facilities.
- CPT/HCPCS
- Entered orders into the EMR system efficiently and without errors.
- Applied charges and updated patient records by using EPIC and Cerner
Supervisor, Coding Services
CorroHealth/TrustHCS
08.2026 - 09.2021
- Supervised over 60+ staff members and have been responsible for up to 8 different clients at once.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Interviewed, hired, and trained new employees.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked on various EMR and encoders.
- Interacted with physicians and other healthcare staff to ask questions regarding patient services.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Ensures coders have access to client information and send out updates as needed.
- Perform Coder Evaluations on a quarterly basis.
- Participate in and/or lead special projects requiring coding and/or auditing for clients across the organization, as needed.
- Ensure procedures are being followed while also suggesting ideas for streamlining processes.
- Responsible for reconciling logs/Salesforce to ensure that all coders are on task.
- Reviews productivity reports; responsible for making sure coders are at acceptable productivity levels and if not, work to find a solution.
- Initiated, performed, and documented quarterly coding audits for physicians.
- Creates various spreadsheets for coder and financial tracking.
- Prepares various training material for new staff - PowerPoints, PDF's and/or Training videos.
- Creates and/or generates reports from Salesforce.
- Thoughtfully evaluate risk, participate in the development of risk mitigation activities and engage in correcting deficiencies.
- Entered orders into the EMR system efficiently.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Resourcefully used various coding books, procedure manuals, and online encoders.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
Assistant Bookkeeper, Billing and Coding Representative
Reno County Health Department
08.2007 - 06.2015
- Correctly code and bill medical claims - ICD-9, CPT, and HCPCS Maintained updated knowledge of coding requirements through continuing education and certification renewal
- Diligently filed and followed up on third party claims
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy
- Posted and adjusted payments from insurance companies
- Identified and resolved patient billing and payment issues
- Reviewed account discrepancies and proposed courses of action to minimize losses
- Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency,
- Compiled and analyzed variety of complex accounting and statistical information to prepare financial statements
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements
- Assisted bookkeepers in providing support documentation required for audits
Insurance Representative
Pratt Hospital
- 05.2002
- Verified eligibility and claims status with insurance agencies.
- Submitted electronic/paper claims documentation for timely filing.
- Insurance Representative and Claims Biller/Coder, 07/1996 to 10/2001 Anthony Hospital/Clinic - Anthony, KS Correctly coded and billed medical claims for various hospital and nursing facilities
- Determined prior authorizations for medication and outpatient procedures
- Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations
- Posted and adjusted payments from insurance companies
- Identified and resolved patient billing and payment issues
- Printed and reviewed monthly patient aging report and solicited overdue payments
Education
High School Diploma -
Pratt Community College
Pratt, KSSkills
- Training and development
- Healthcare coding precision
- Results driven
- Medical language proficiency
- Strategic planning
- Staff development
- Process improvement
- Processes and procedures
- CPT Code Modifiers
- Coding Proficiency
- Accounts Payable and Accounts Receivable
- Software development
- Proficient in 3M encoding
- Data modeling
- ICD-10 (International Classification of Disease Systems)
- Identifying coding errors
- Experience with EMR implementation
Accomplishments
- AAPC CPC Certified
- Coordinated and facilitated monthly coding/billing forums with 7 nearby counties.
- Approached by KDHE to help develop a Coding and Billing manual for the state of Kansas geared for Public Health Departments.
- Developed new encounters forms for Reno County Health Department to ensure charging and coding accuracy.
- Worked as an independent consultant for a nearby health department needing assistance with system set-up, coding/billing issues, and created encounter templates.
- Supervised and managed teams of 60+ staff members.
Certification
- CPC certified through AAPC
Timeline
Supervisor, Coding Services
CorroHealth/TrustHCS
08.2026 - 09.2021
Supervisor, Coding Services/Medical Coding Specialist
Coding AID Division of Managed Resources INC
09.2021 - Current
CPC - Coder Specialist
TrustHCS
06.2015 - 08.2026
Assistant Bookkeeper, Billing and Coding Representative
Reno County Health Department
08.2007 - 06.2015
Insurance Representative
Pratt Hospital
- 05.2002
High School Diploma -
Pratt Community College