Lisa Pitello
Chandler,AZ
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
31
31
years of professional experience
Work History
Call Center Operator
A Professional Image
Mesa, AZ
06.2022 - Current
- Assisted customers with inquiries, complaints, orders, billing issues, technical support, and other customer service related issues
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled high number of calls to assist customers or dispatch services.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Handled more than 175 calls per day to assist customers and dispatch services.
- Engaged actively with callers, confirming or clarifying information and diffusing anger
- Accept phone calls from doctors & nurses to admit patients into the hospital
- Accept phone calls from patients to check appointments & schedule them
Fab Technician
Intel
Chandler, Arizona
09.2024 - 01.2025
- Monitor and maintain equipment to ensure optimal performance
- Documented production data and quality control checks for compliance reporting
- Ensured that all safety regulations were followed at all times while working around hazardous materials or dangerous equipment
- Used hand tools to position, align and secure product components
- Assisted in troubleshooting equipment malfunctions to minimize downtime during production
- Conduct regular inspections and troubleshooting of fabrication tools
- Follow safety protocols and maintain a clean work environment.
- Document processes and results accurately for quality control.
- Collaborate with engineering teams to implement process improvements
- Train new staff on equipment operation and safety procedures
Police Records Specialist
Tempe Police Department
Tempe, AZ
06.1995 - 11.2021
- Maintained and updated police records in accordance with departmental policies and procedures.
- Compiled, verified, and entered data into computer system for storage and retrieval of information.
- Performed searches of the criminal justice database to obtain records for court proceedings.
- Answered inquiries from outside agencies regarding records requests.
- Scanned documents into a digital imaging system to store electronically.
- Organized files, prepared reports, and tracked statistical data related to police records.
- Collected evidence from crime scenes, photographed them, and stored them in secure locations.
- Reviewed case files for accuracy prior to submitting them to court or other law enforcement agencies.
- Processed incoming paperwork such as arrest warrants, subpoenas, and affidavits of complaint.
- Assisted officers in locating witnesses by using databases such as NCIC and CJIS.
- Verified that all paperwork is correctly filled out before filing it in the appropriate place.
- Entered data into a variety of software programs including Microsoft Office Suite applications.
- Responded promptly to public requests for copies of police reports via email or phone calls.
- Created new case numbers when necessary and assigned cases to appropriate personnel.
- Provided training on proper record keeping techniques to law enforcement officers.
- Collaborated with other departments within the agency to ensure accurate record-keeping practices were followed.
- Monitored the status of open cases ensuring that all actions are taken in a timely manner.
- Retrieved archived records from offsite storage facilities upon request.
- Ensured that confidential information is handled properly according to applicable laws.
- Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.
- Submitted pieces of evidence supervisors and prosecutors for evaluation and use in legal proceedings.
- Briefed employees on how to process specific types of evidence, protect chain of custody and support case
- Assisted Narcotics Division with wire taps
- Assisted Detention staff with female prisoner searches
Education
High School Diploma -
Corona Del Sol High School
Tempe, AZ07.1996
Some College (No Degree) - Paralegal Studies
Lamson College
Tempe, AZSkills
- Resolving Issues
- Customer Complaint Resolution
- Customer Service
- Analytical Abilities
- Data Gathering
- Problem-Solving Skills
- Quality Control
- Policy Adherence
- Data Entry
- Customer Communications
- Complaint Resolution
- Providing Customer Support
- Professional Phone Voice
- Call Controlling
Timeline
Fab Technician
Intel
09.2024 - 01.2025
Call Center Operator
A Professional Image
06.2022 - Current
Police Records Specialist
Tempe Police Department
06.1995 - 11.2021
High School Diploma -
Corona Del Sol High School
Some College (No Degree) - Paralegal Studies
Lamson College