Lisa Plumley
Orrville,OH
Summary
Experienced with office management and administrative support, including handling complex schedules and communications. Utilizes organizational skills and attention to detail to enhance operational efficiency. Knowledge of office software and procedures, ensuring smooth and effective administrative functions.
Strong focus on team collaboration and achieving results. Skilled in scheduling, communication, and problem-solving. Reliable, adaptable, and ready to contribute to organizational success.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
20
20
years of professional experience
Work History
Administrative Specialist
The Village Network
03.2024 - 04.2026
- Coordinated office operations to enhance workflow efficiency and support staff needs.
- Implemented scheduling systems to optimize resource allocation and improve meeting management.
- Developed training materials for new staff, fostering smooth onboarding and integration processes.
- Streamlined communication channels between departments, ensuring timely information exchange and collaboration.
- Provided strategic administrative support to senior leadership, facilitating decision-making processes through accurate reporting and analysis.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Handled incoming and outgoing mail.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Boosted employee morale by planning team-building activities and corporate events.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Crew Leader/Trainer
Brahler's Cleaning and Restoration
11.2020 - 03.2024
- I am responsible for running and maintaining one of our cleaning trucks on a daily basis. We offer several services to our customers which includes carpet cleaning, upholstery cleaning, and detailed house cleaning. All being done within the IICRC standards. I am certified in carpet cleaning and upholstery cleaning. I also have experience in biohazard cleaning. I have to say the best part of what I do is marketing. I am part of a weekly business networking group and I get the opportunity to go out into our business community weekly and market as well.
Catering Assistant
Metz Culinary Management
10.2016 - 03.2024
- Prepare and serve full salad bar for approx 400 smuckers corporate employees daily.
Cook
Learn N Play Daycare
12.2015 - 10.2016
- Prepare breakfast lunch and snack for 50 children and staff. Responsible for ordering and inventory
Head cook
Orrville City Schools
08.2008 - 12.2015
- Responsibilities:
- >Prepare and serve selected menu items for approx. 200 students per day
- > Ordering
- > Quality control
- >Following temperature procedures in cooking and cooling processes
- > Maintain a clean work area
Deli Clerk
Buehler's Fresh Foods
02.2006 - 06.2009
- Job duties: Customer service
Education
High school - General
Wooster High School
Wooster, OH05.1996
Skills
- Catering
- Culinary Experience
- Food Preparation
- Cooking
- Banquet Experience
- Food Safety (10 years)
- Customer Service (10 years)
- Kitchen Experience
- Event Planning
- Retail Sales
- Host/Hostess
- Restaurant Experience
- Quality Control (2 years)
- Restoration Industry Experience
- Restoration
- Microsoft Word
- Water Damage Restoration
- Residential Cleaning (2 years)
- Commercial Cleaning (2 years)
- Pricing (4 years)
- Serving Experience
- Marketing (4 years)
- Crew oversight
- Multitasking and organization
- Teamwork and collaboration
- Equipment maintenance
- Verbal and written communication
- Proactive problem-solving
Assessments
- Retail Customer Service — Highly Proficient
- September 2020
- Comprehending and responding to retail customer needs.
- Full results: Highly Proficient
- Work Style: Reliability — Expert
- May 2019
- Measures a candidate's tendency to be dependable and come to work.
- Full results: Expert
- Customer Service — Proficient
- July 2020
- Identifying and resolving common customer issues
- Full results: Proficient
- Customer Focus & Orientation — Highly Proficient
- Responding to customer situations with sensitivity
- Attention to Detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information.
- Accounting Skills: Bookkeeping — Familiar
- Calculating and determining the accuracy of financial data
- Full results: Familiar
- Work Style: Reliability — Proficient
- Tendency to be dependable and come to work
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Administrative Specialist
The Village Network
03.2024 - 04.2026
Crew Leader/Trainer
Brahler's Cleaning and Restoration
11.2020 - 03.2024
Catering Assistant
Metz Culinary Management
10.2016 - 03.2024
Cook
Learn N Play Daycare
12.2015 - 10.2016
Head cook
Orrville City Schools
08.2008 - 12.2015
Deli Clerk
Buehler's Fresh Foods
02.2006 - 06.2009
High school - General
Wooster High School