Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lisa Polanco

Salem,NH

Summary

Highly organized and detail-oriented Administrative Professional with experience supporting healthcare operations, admissions coordination, human resources, payroll, and CNA experience . Proven ability to manage resident admissions, maintain confidential employee and patient records, coordinate schedules, oversee onboarding processes, and ensure compliance with facility policies and healthcare regulations. Skilled in communication with residents, families, healthcare teams, and external partners while delivering excellent customer service in fast-paced environments. Strong multitasker with exceptional time management, accuracy, and the ability to support both HR and admissions departments efficiently.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Nursing Home Admissions Director

ZenithCare (formerly Azure Healthcare)
Amesbury, MA
08.2024 - Current
  • Coordinate and manage the admissions process for skilled nursing and long-term care residents
  • Review and organize medical records, insurance documents, and authorizations
  • Maintain accurate electronic and paper files in compliance with HIPAA regulations
  • Communicate professionally with hospitals, physicians, case managers, residents, and families
  • Schedule admissions, follow up on pending documentation, and track admissions status
  • Ensure regulatory compliance and administrative accuracy across all admission records

Human Resources / Payroll Coordinator

Azure Healthcare
Amesbury, MA
08.2023 - 08.2024
  • Supported HR operations including recruitment, onboarding, and employee documentation
  • Maintained confidential personnel files and updated employee records
  • Processed payroll accurately and on schedule while ensuring compliance with labor regulations
  • Assisted with scheduling, data entry, and administrative reporting
  • Served as a point of contact for employee questions regarding payroll and HR procedures

Certified Nursing Assistant (CNA)

EasyCare Staffing Agency
Amesbury, MA
11.2022 - 08.2024
  • Provided direct patient care while supporting administrative documentation requirements
  • Recorded vital signs, completed daily care logs, and ensured accurate charting
  • Followed infection control policies and facility procedures
  • Collaborated with nursing staff to support patient care coordination

Education

Nursing Education

Northern Essex Community College
Haverhill, MA
04.2026

High School Diploma -

Lawrence High School
Lawrence
06.2020

Skills

Administrative Support & Office Coordination

Data Entry & Documentation Management

Scheduling & Calendar Management

Customer Service & Professional Communication

HIPAA & Confidential Records Handling

Payroll & HR Administrative Support

Microsoft Office (Word, Excel, Outlook)

EMR & Electronic File Systems

Time Management & Multitasking

Attention to Detail & Accuracy

Patient care

Time management

Vital signs monitoring

Compassion and empathy

Comprehension of medical terminology

Certification

CNA

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Nursing Home Admissions Director

ZenithCare (formerly Azure Healthcare)
08.2024 - Current

Human Resources / Payroll Coordinator

Azure Healthcare
08.2023 - 08.2024

Certified Nursing Assistant (CNA)

EasyCare Staffing Agency
11.2022 - 08.2024

Nursing Education

Northern Essex Community College

High School Diploma -

Lawrence High School
Lisa Polanco