Lisa Poulos
North Palm Beach,FL
Summary
Seasoned nursing professional offering 25 years of clinical knowledge from a well-rounded career beginning as a paramedic responding to 911 calls to working in the Emergency Department as a registered nurse to Nurse Consultant in Risk Management and Correctional Health as an administrator. Leveraging this knowledge to collaborating with a host of healthcare professionals dedicated to improving the quality of care for inmates with mental status and co-morbidities. Exceptional work ethic, problem solver, and effective in dealing with difficult situations sensitively.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Nursing
Palm Beach County Sheriff's Office
Palm Beach West Detention
09.2024 - Current
- Oversee the nursing department's daily operations.
- Monitors quality assurance matrixes to ensure compliance and accreditation standards.
- Responsible 24/7 for the ongoing effective operation of the nursing department by exerting a leadership role that supports contract compliance.
- Ensure nursing services and documentation are provided and maintained in compliance with relevant licensure, certification, accreditation, and professional practice standards.
Director of Nursing
Palm Beach County Sheriff's Office
Palm Beach Main Detention
01.2023 - 07.2023
Director of Nursing
Palm Beach County Sheriff's Office
Palm Beach West Detention
01.2023 - 07.2023
Assistant Director of Nursing
Palm Beach County Sheriff's Office
Palm Beach Main Detention
11.2022 - 01.2023
Charge Nurse
Palm Beach County Sheriff's Office
West Palm Beach, FL
07.2022 - 11.2022
- Supervised and managed daily scheduling, tasking, and administration.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Collaborated with other healthcare professionals to provide quality patient care.
Registered Nurse - Correctional Health
Maricopa Co. Correctional Health
Phoenix, AZ
11.2020 - 03.2024
- Provided medically necessary, evidence-based integrated health care to patients going through the judicial system.
- Maintained continuity of care services that may emerge while in custody through assessments and appropriate nursing interventions.
Nurse Manager
Maricopa Co. Correctional Health
Phoenix, AZ
07.2019 - 11.2020
- Responsible for collaborating with staff and MSCO Officers to provide appropriate patient care while maintaining safety and security measures.
- Ensure facility is compliant with NCCHC standards.
- Providing direct supervision for clinical staff, approval of time cards, authorization of overtime, coaching and counseling, annual performance reviews.
Regional Claims Director
Banner Health
Phoenix, AZ
01.2014 - 08.2016
- Responsible for reviewing and developing a cost risk analysis related to Hospital and Physician Liability claims and litigation. Negotiated and directed the claims investigation process to resolution.
Nurse Consultant Risk Management
Banner Health
Phoenix, AZ
09.2008 - 01.2014
- Work hand-in-hand with Regional Claims Director to assist with claims investigation process by reviewing medical records for standard of care and/or negligence to determine appropriate resolution
RN Quality Coordinator - Emergency Department
Banner Health
Mesa, AZ
10.2005 - 09.2008
- Work with Hospital and Medical staff at all levels of organization to design and implement risk reduction strategies while maintaining compliance.
RN, Emergency Department
Banner Health
Mesa, AZ
02.2000 - 10.2005
- Responsible for patient triage and overall patient flow; developed and implemented triage training programs and auditing processes.
Education
Associate of Science - Nursing Education
Bryan School of Nursing
Lincoln, NE05-1998
Certification
- Certified Correctional Health Professional (CCHP) - 2020
- Certified Professional Healthcare Risk Management (CPHRM) - 2013
- OneBeacon Healthcare Risk Management Certification - 2012
- Certified Legal Nurse Consult - 2008
- Registered Nurse, State of Arizona - 2008
- Registered Nurse, State of Nebraska - 1998
- Paramedic, State of Nebraska - 1997
Timeline
Director of Nursing
Palm Beach County Sheriff's Office
09.2024 - Current
Director of Nursing
Palm Beach County Sheriff's Office
01.2023 - 07.2023
Director of Nursing
Palm Beach County Sheriff's Office
01.2023 - 07.2023
Assistant Director of Nursing
Palm Beach County Sheriff's Office
11.2022 - 01.2023
Charge Nurse
Palm Beach County Sheriff's Office
07.2022 - 11.2022
Registered Nurse - Correctional Health
Maricopa Co. Correctional Health
11.2020 - 03.2024
Nurse Manager
Maricopa Co. Correctional Health
07.2019 - 11.2020
Regional Claims Director
Banner Health
01.2014 - 08.2016
Nurse Consultant Risk Management
Banner Health
09.2008 - 01.2014
RN Quality Coordinator - Emergency Department
Banner Health
10.2005 - 09.2008
RN, Emergency Department
Banner Health
02.2000 - 10.2005
Associate of Science - Nursing Education
Bryan School of Nursing