Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Lisa Presbury

Lisa Presbury

Customer Support
Excelsior Springs,MO

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Payment Solutions Advocate

Bread Financial
12.2022 - Current
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Responded to customer inquiries and provided detailed account information.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Entered client details and notes into system for interdepartmental access and review.
  • Worked with customer to create debt repayment plan based on current financial condition.

Bank Teller

Bank Midwest
11.2015 - 11.2022
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Cashier

Y Liquor
09.2008 - 11.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Bachelor's Degree - Business Management

University of Phoenix
Kansas City, MO
05.2002

Associate's Degree - Computer Programming

Pinnacle Career Institute
Kansas City, MO
06.2000

Skills

  • Operational Efficiency
  • Credit Card Transaction Processing
  • Productivity Standards
  • Performance Feedback
  • Electronic Information Systems
  • Customer Satisfaction
  • Customer Service
  • Conflict Mediation
  • Business Development Understanding

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Timeline

Payment Solutions Advocate

Bread Financial
12.2022 - Current

Bank Teller

Bank Midwest
11.2015 - 11.2022

Cashier

Y Liquor
09.2008 - 11.2015

Bachelor's Degree - Business Management

University of Phoenix

Associate's Degree - Computer Programming

Pinnacle Career Institute
Lisa PresburyCustomer Support