Knowledgeable Retail Leader with over 20 years of experience bringing planning and problem-solving abilities. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
District Leader
CVS Pharmacy
Saint Augustine, FL
01.2023 - Current
Created a strong team environment through effective communication and leadership skills.
Conducted regular performance reviews with direct reports to ensure goals were met or exceeded.
Monitored financial performance of the district and identified areas for improvement.
Resolved conflicts between departments within the district by developing innovative solutions.
Ensured compliance with safety standards throughout the district by implementing appropriate measures.
Initiated corrective action when necessary in response to customer complaints or other issues.
Store Manager
CVS Pharmacy
Ormond Beach, FL
12.2018 - 12.2022
Conducted daily store operations, including opening and closing procedures and cash handling.
Monitored inventory levels and placed orders to restock shelves.
Established customer service standards and monitored staff compliance.
Resolved customer complaints in a timely manner.
Recruited, trained and supervised new employees.
Ensured compliance with safety regulations and company policies.
Maintained accurate records of employee performance reviews.
Created weekly work schedules for store personnel.
Managed daily banking activities such as deposits and withdrawals.
Trained and mentored associates to teach daily tasks and procedures.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Updated and maintained store signage and displays.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Shift/Operations Manager
CVS Pharmacy
Reading, PA
08.2008 - 11.2018
Provided guidance and support to employees regarding their job duties during shifts.
Identified opportunities for improvement in existing processes related to shift operations.
Helped employees accomplish tasks during peak periods.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Education
High School Diploma -
Fleetwood Senior High School
Fleetwood, PA
06-2000
Certificate of Completion - Cosmetology
Berks Career And Technolgy Center
Leesport, PA
06-2000
Skills
Active Listening
Professionalism
Team Leadership
Team Collaboration
Attention to Detail
Adaptability and Flexibility
Multitasking
Self Motivation
Certification
Licensed Pharmacy Technician
Accomplishments
2020 FFL (Foundations for Future Leaders) Graduate