Summary
Overview
Work History
Education
Skills
Timeline
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Shayla COUSENS

Atascadero,CA

Summary

District Field Leader who is results-focused, professional with strength in leading teams, and is customer service and profitability driven. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Overview

22
22
years of professional experience

Work History

District Leader

CVS Pharmacy
Santa Barbara, CA
01.2023 - Current
  • Direct and coordinate district operations, including sales, marketing, customer service, finance, personnel management and administrative functions.
  • Identified opportunities for growth within the district by working closely with key stakeholders.
  • Managed all aspects of district sales activities such as recruiting, training, coaching and motivating staff.
  • Provide guidance on complex business decisions related to budgeting, pricing strategies, inventory control and product selection.

Multi-District Asset Protections Leader

CVS Pharmacy
San Jose, CA
06.2016 - 01.2023
  • Managing multiple district simultaneously
  • Maintaining strong business relationships and working in a team environment with field operators
  • Analyzing information from reporting tools to determine critical priorities
  • Conduction of timely, ethical, and professional internal investigations
  • Professional relationships with local law enforcement officials
  • Coordinating and conducting district meetings and training's
  • Identifying talent in the market
  • Coaching, training, and developing
  • Driving shrink results while increasing profits
  • P&L review
  • Recruiting store managers and pharmacy managers
  • Report to Corporate
  • Work with Microsoft teams, Webex, Excel, Word, Powerpoint, Agilence
  • Driving sales results
  • Customer service

Store Manager

CVS Pharmacy
San Jose, CA
03.2015 - 06.2016
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Updated and maintained store signage and displays.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Sales Specialist

Pacific Sales
San Jose, CA
10.2012 - 03.2015
  • Priced merchandise, stocked shelves and took inventory of supplies
  • Trained new sales associates each quarter
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Exceeded all sales goals
  • Followed merchandising guidelines to present visually appealing displays
  • Mentor new sales associates to contribute to the store's positive culture

Store Manager

Marshalls
San Jose, CA
05.2008 - 01.2011
  • Worked in four different locations cleaning up stores and implementing processes
  • Hiring to properly staff locations
  • Overseeing all cash office procedures
  • Strategically scheduled team members to maintain optimal staffing levels at all times
  • Actively pursued personal learning and development opportunities
  • Assisted Store Manager in managing merchandiser assistant managers, training and developing
  • Managing undercover loss prevention team
  • Schedules and assisting in investigations

Assistant Store Manager

Longs Drugs
San Jose, CA
12.2006 - 09.2007
  • Assisted the store manager with managing the team.
  • Writing store schedules.
  • Ad sets, merchandising, stocking, and seasonal ordering.
  • Developed, trained, and coached employees.

Assistant Store Manager

Wal Mart
Mountain View, CA
05.2002 - 12.2006
  • Part of a management team in a hundred million dollar store.
  • Managed a team of sixty direct reports.
  • Maintained control over two high shrink departments by training and coaching department managers.
  • Multiple inventories.
  • Developing my team to work at the next level.
  • Staffing and scheduling.
  • As a salaried manager we were also part of loss prevention, making stops on external theft, investigating internal theft, and terminations.
  • Seasonal and bulk ordering.
  • Achieving overall store goals.
  • Consistently executing shrink budgets, maintaining count accuracy, and price change accuracy.

Education

Interview & Interrogation Techniques Practical Adv

Wicklander-Zulawski & Associates
01.2022

Interview And Interrogation Techniques

Wicklander-Zulawski & Associates
01.2021

EMT -

San Jose City College
San Jose, CA
2003

High School Diploma -

Santa Teresa High School
2000

Skills

  • Multi District Field Leader
  • Skilled problem solver
  • Personable
  • Motivated team player
  • Training and Developing Staff
  • Minimizing Loss
  • Consistent
  • Active listening skills
  • Budgets
  • Coaching
  • Customer satisfaction
  • Recruiting
  • Self starter
  • Managing
  • Merchandising
  • Policies
  • Sales
  • Scheduling
  • Team player

Timeline

District Leader

CVS Pharmacy
01.2023 - Current

Multi-District Asset Protections Leader

CVS Pharmacy
06.2016 - 01.2023

Store Manager

CVS Pharmacy
03.2015 - 06.2016

Sales Specialist

Pacific Sales
10.2012 - 03.2015

Store Manager

Marshalls
05.2008 - 01.2011

Assistant Store Manager

Longs Drugs
12.2006 - 09.2007

Assistant Store Manager

Wal Mart
05.2002 - 12.2006

Interview & Interrogation Techniques Practical Adv

Wicklander-Zulawski & Associates

Interview And Interrogation Techniques

Wicklander-Zulawski & Associates

EMT -

San Jose City College

High School Diploma -

Santa Teresa High School

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Shayla COUSENS