Lisa Primer
Madison,OH
Summary
A highly reliable, team leader, and dedicated worker with excellent time management. I am a fast learner and able to handle multiple projects while producing high quality work in a fast paced environment. Eager to find a challenging position where I can continue to increase my skills.
Overview
4
4
years of professional experience
Work History
Team Lead
Goodwill Industries Of Greater Cleveland And East Central Ohio
06.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Evaluated customer needs and feedback to drive product and service improvements.
911 Operator
Community Care Ambulance Network
12.2022 - 06.2023
- Participated in ongoing professional development opportunities, staying current on industry best practices and emerging technologies.
- Assisted in the development of training materials for new 911 operators, promoting consistent quality standards across the team.
- Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations.
- Contributed to team success by consistently meeting performance metrics in a fast-paced, high-pressure environment.
- Increased caller satisfaction with empathetic listening and effective problem-solving skills.
- Maintained accurate records of all emergency calls, ensuring proper documentation for future reference and analysis.
- Maintained a calm, professional demeanor in high-stress situations, providing reassurance to callers while efficiently addressing their needs.
Seafood clerk
Heinens
03.2020 - 12.2022
- Serving customers
- Assisting customers locate items
- Executing facility maintenance.
- Washed floors, walls, coolers and storage shelves.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Promoted a positive shopping experience by addressing customer inquiries or concerns in a polite, professional manner.
- Developed strong relationships with vendors, ensuring timely deliveries and access to high-quality products at competitive prices.
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
Education
Madison High School
Madison Ohio05.2020
Skills
- Customer service
- Communication skills
- Time management
- Interpersonal skills
- Teamwork
- Leadership
- Performance monitoring
- Workplace Safety
- Problem-Solving
- Attention to Detail
- Team Supervision
- Team motivation
- Staff Training
- Work Planning and Prioritization
- Conflict Resolution
- Goal Setting
Timeline
Team Lead
Goodwill Industries Of Greater Cleveland And East Central Ohio
06.2023 - Current
911 Operator
Community Care Ambulance Network
12.2022 - 06.2023
Seafood clerk
Heinens
03.2020 - 12.2022
Madison High School
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