Lisa Rackley
Kalamazoo
Summary
I have experience in a couple different fields, im open and excited to try and learn new things. Im becoming a more responsible, independent individual looking to better my life in many different ways.
Reliable janitorial professional with significant experience in maintaining cleanliness and sanitation of various facilities, including commercial buildings and educational institutions. Skilled in using cleaning equipment and chemicals safely, with strong attention to health and safety standards. Known for improving cleaning processes, leading to more efficient operations and higher satisfaction among clients. Demonstrated ability to work independently or as part of a team, managing time effectively to meet deadlines.
Overview
13
13
years of professional experience
Work History
Lead Cleaner
Harvard Maintenance
Mattawan
04.2024 - Current
- Inspected areas to ensure that they met required standards of cleanliness.
- Positive reinforcement with the team.
- Keep the customers satisfied.
- Maintained high standards of cleanliness throughout the facility.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Provided guidance, advice and support to other members of the cleaning team as needed.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Performed deep cleans when necessary in order to maintain high standards of hygiene in the facility.
Customer Service Cashier
Marathon Gas Station
Kalamazoo
08.2017 - 11.2023
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Did end shift counts on tobacco and lottery.
- Closed the store at the end of the day.
- Trained all new employees.
- Checked personal identifications during alcohol and tobacco sales.
- Assisted customers with locating merchandise within the store.
- Greeted customers promptly and responded to questions.
Server/Snack Bar Attendant
Eastland Lanes
Kalamazoo
09.2014 - 11.2015
- Maintained records of transactions made during shift as required by law or company policy.
- Upheld high standards of sanitation in accordance with health department regulations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Stayed informed about daily specials, new menu items, promotions.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Assisted in training new servers.
- Served food and beverages to patrons and immediately remedied issues with orders.
Lead Housekeeper
Kellogg manner house
Hickory Corners
05.2012 - 11.2014
- Monitored cleanliness of lobby, and other common areas.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Practiced safe work habits and wore protective safety equipment.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Worked closely with management team to ensure all guest needs were met in a timely manner.
- Prepared work schedules for associates to promote proper staffing levels.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Inspected linen closets, storage areas, laundry rooms, and other facilities regularly to ensure adequate supplies are available.
- Communicated with maintenance team on damages to repair.
- Sorted and counted linens and organized in storage areas.
- Resolved conflicts among staff members in an efficient manner while maintaining a professional attitude.
Education
High School Diploma -
Sturgis High School
Sturgis06-2010
Skills
- Cleaning
- Organization
- Scheduling
- Team work
- Independence
- Customer service
- Positive reinforcement
- Deep cleaning
- Employee training
- Problem solving
- Proper chemical handling
Timeline
Lead Cleaner
Harvard Maintenance
04.2024 - Current
Customer Service Cashier
Marathon Gas Station
08.2017 - 11.2023
Server/Snack Bar Attendant
Eastland Lanes
09.2014 - 11.2015
Lead Housekeeper
Kellogg manner house
05.2012 - 11.2014
High School Diploma -
Sturgis High School