Lisa Rascon
Santa Teresa,NM
Summary
Driven customer service and sales agent with 11 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Office assistant
El Paso District Attorney’s office
08.2022 - 09.2023
- Process background checks for law enforcement & District Attorney
- Managed over 40 customer calls per day from law enforcement officers for cases presented to Assistant district Attorney
- Enter cases into Odyssey court program for processing of felony cases and coded accordingly
- Secured signatures on legal forms for processing in court cases
- Operated multi line telephone system.
Claims representative
Humana insurance
12.2020 - 08.2022
- Answered inbound claims calls and assisted customers with sales & account information regarding health insurance claims and benefits of insurance tiers for upgrade sales or beginning sales call
- Entered medical records to Humana database for review by records department for process of medical claims
- Kept well organized records and viewed patient records for detailed coverage information
- Maintained 98% customer satisfaction rating throughout my performance level with company
- Reviewed provisions of policy to determine patient’s included medical coverage losses
- Comply with all company policies, procedures, and HIPPA guidelines in addition to insurance regulations at federal and state level
- Ability to multitask with up to 6 computer monitors
- Handled irate customers due to denied claims.
911 Operator/dispatcher
El Paso County Sheriff’s office
01.2012 - 05.2015
- Received over 50 mergency & non-emergency calls for The County of El Paso
- Collecting, filing and organizing office documents, such as reports and confidential records.
- Assisted deputies, constables, medical examiners with various department needs
- Researched vehicle registrations, driver's license status, warrants, insurance verifications, protective orders via law enforcement databases
- Dispatched emergency & non-emergency calls via radio transmission to deputies & constables as needed
- Worked in conjunction with various law enforcement agencies requesting Sheriff's assistance
- Kept informational logs on various types of law enforcement activities for statistical reporting
- Served as primary contact for the residents of El Paso County in regard to public information or concerns which required resiliency and tenacity and also great negotiation skills.
- Logged prisoner transports for jail units on continuous basis.
Education
Some College (No Degree) - Financial Forensics And Fraud Investigation
Southern New Hampshire University
New Hampshire 05.2023 - 06.2024
Skills
Customer Service skills
Skill Summary
Highly motivated 11-year customer service representative professional, with a proven track record of providing great sales revenues & general account information while handling a large volume of calls. Strong communication and problem-solving skills. Excited to bring my proven skills and enthusiasm to The Hartford insurance sales team.
Timeline
Some College (No Degree) - Financial Forensics And Fraud Investigation
Southern New Hampshire University
05.2023 - 06.2024
Office assistant
El Paso District Attorney’s office
08.2022 - 09.2023
Claims representative
Humana insurance
12.2020 - 08.2022
911 Operator/dispatcher
El Paso County Sheriff’s office
01.2012 - 05.2015