Lisa Ray

• Assisted clients with bathing, dressing, grooming, and other daily personal care needs.
• Monitored client safety, mobility, and home conditions to prevent hazards.
• Prepared nutritious meals and followed dietary instructions for client wellness.
• Provided companionship and emotional support to promote comfort and engagement.
• Completed light housekeeping, laundry, and organization to maintain clean living spaces.
• Responded calmly to changing needs and adjusted care routines accordingly.
• Documented observations and communicated client updates to family members and care teams.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Built and maintained rapport with clients and family members to facilitate a trusting caregiver relationship.

*Supported Case Managers, referral analysts, supervisors and fellow team members

*Interacted with families/patients telephonically

*Interact with accounts to obtain and verify eligibility and benefits and customer specifics

*Send/retrieve/triage faxes

*Created and updated SOPs

*Gather's and tracks data/tracking grids

*Preceptor

*Volunteers/participates on special projects. Participates with internal/external customer demonstrations

*Interfaces with matrix partners

*Creates & codes case management cases. Helped out with other departments/units

*Applied HIPAA guidelines while handling sensitive health information to safeguard patient confidentiality

*Adheres to URAC standards on all case management policies and procedures