Lisa Record
Keene,NH
Summary
Client-focused, customer service, with experience working with high risk high need population. Dedicated employee with 30 + years of experience leading highly effective and talented teams. Maintains composure, communication and efficiency in all situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Drug Court Case Manager
Greater Nashua Mental Health
Nashua, NH
02.2019 - Current
- Screening and assessing client needs, and delivering planning, ongoing referrals and linkages, monitoring, and advocacy services.
- Completes a comprehensive assessment process to determine clients current functioning levels, strengths and abilities.
- Collaborates with the client to develop an individualized case plan.
- Attends court staffing's and presents reports to the courts on an ongoing basis.
- Maintains a therapeutic alliance with clients through appropriate treatment services and or programs.
- Provides education and support in relation to substance use and or mental health concerns.
- Assesses, identifies and responds to emergency or crisis needs of clients.
- Completes accurately and in a timely manner all necessary forms, case notes, and reports as required by program guidelines and contractual obligations.
- Actively participates in multidisciplinary treatment team, regular supervisory, and internal and court team meetings.
- Develops and maintains appropriate relationships with all court team partners, including external social service, substance use and or mental health treatment providers.
Safety Specialist
Heywood Hospital
Gardner, MA
01.2018 - Current
- Monitors various patients: (psychiatric, Etylalcohol (ETOH), suicidal, and drug addicted, while assuring patient safety.
- Prevents potential safety hazards from occurring.
- Performs patient checks and documents the location of all patients.
Therapeutic Mentor
You, Inc.
Gardner, MA
07.2017 - 02.2019
- Performed one to one community based support for children (5 to 18 yrs. of age)
- Document sessions with children.
- Liaison to providers (Therapists, psychiatrists, and mobile crisis)
- Addressing communication, daily living skills, social needs, and coaching.
- Training the youths in age-appropriate behaviors and inter-personal communications.
- Conflict resolutions and problem solving.
Visitation Monitor
Ark, Supervised Visitation Center
Jaffrey, NH
07.2017 - 12.2017
- Monitored and Provided safe visitation sessions between children and their non-custodial parents;
- Documents non-custodial visits using an electronic documentation system.
- Provided security through a metal detection wand, close captioned video cameras, and coordination with the local police department.
Assistant Manager
Applebees Bar And Grill
Auburn, MA
04.2016 - 06.2017
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Owner and Operator
JP Stephen's Restaurant And Tavern
Rindge, NH
12.2009 - 01.2016
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Managed 30 employees by supervising daily tasks.
- Applied human resources expertise to optimize hiring, training and performance.
- Created and monitored promotional approaches to increase sales and profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Arts - Criminal Justice
Franklin Pierce University
Rindge, NH05.1997
Associate of Arts - Liberal Arts And General Studies
Mitchell College
New London, CT05.1988
Skills
- Documentation Proficiency
- Interdisciplinary collaboration
- Needs assessment
- Staff education and training
- Patient Assessments
- Program development
- Customer service
- Interviewing skills
- Written and verbal communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Drug Court Case Manager
Greater Nashua Mental Health
02.2019 - Current
Safety Specialist
Heywood Hospital
01.2018 - Current
Therapeutic Mentor
You, Inc.
07.2017 - 02.2019
Visitation Monitor
Ark, Supervised Visitation Center
07.2017 - 12.2017
Assistant Manager
Applebees Bar And Grill
04.2016 - 06.2017
Owner and Operator
JP Stephen's Restaurant And Tavern
12.2009 - 01.2016
Bachelor of Arts - Criminal Justice
Franklin Pierce University
Associate of Arts - Liberal Arts And General Studies
Mitchell College
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