Lisa Reed
Sacramento,CA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
8
8
years of professional experience
Work History
Stylist/Shift Leader
Dry Bar
Sacramento, CA
10.2019 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Regulated pricing, inventory count and supply during shift hours.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
Hair and Makeup Artist
Self-employed
Eureka, CA
09.2017 - 09.2019
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Kept detailed records of customer information and services provided to increase return customers.
Retail Sales Associate
North Bay Salon And Supplies
Arcata, CA
06.2014 - 09.2017
- Greeted customers and helped with product questions, selections and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used POS system to process sales, returns, online orders and gift card activations.
Education
Cosmetology License - Cosmetology
Marinello School of Beauty
Skills
- Managing Operations and Efficiency
- Policy and Procedure Enforcement
- Customer Service Management
- Training Assistance
Timeline
Stylist/Shift Leader
Dry Bar
10.2019 - 06.2022
Hair and Makeup Artist
Self-employed
09.2017 - 09.2019
Retail Sales Associate
North Bay Salon And Supplies
06.2014 - 09.2017
Cosmetology License - Cosmetology
Marinello School of Beauty
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