Lisa Reid
Port Saint Lucie,FL
Summary
Versatile and results-driven professional with over 15 years of experience in program coordination, project management, and team leadership. Proven ability to work independently and cross-functionally with senior leadership, clinicians, and business development teams. Expertise in event planning, community engagement, referral management, and alumni relations. Adept at managing multiple priorities in fast-paced environments with a focus on communication, strategic planning, and stakeholder collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Relations & Program Engagement Specialist
Behavioral Health Facility
11.2024 - Current
- Upon taking over a portfolio of 80 inactive accounts, I developed and executed a re-engagement strategy focused on personalized outreach, needs assessment, and value-driven follow-up. As a result, I successfully activated all accounts within my first quarter
- Work collaboratively with senior management, physicians, clinicians, admissions, and business development teams
- Build and maintain referral relationships to support business development and patient access
- Plan and coordinate onsite facility events, community tours, and quarterly CEU presentations
- Organize and facilitate alumni events and engagement activities, including database management and follow-up outreach
- Collaborate with alumni coordinator to drive group participation, online reviews, and event attendance
- Represent the organization at local speaking events and community functions; manage speaker submissions
- Provide consistent support to current patients, attending Family Weekend sessions and building on-site rapport
- Communicate regularly with Case Management, Directors of Admissions, Operations, and Clinical/Medical departments
- Utilize Salesforce and Microsoft Office Suite to manage projects, track engagement, and report outcomes
- Demonstrate adaptability and strong professional judgment in a fast-paced healthcare setting
Program Manager - Promoted
Ascension Genesys Hospital
01.2023 - 11.2024
- Ensure program compliance with accreditation standards and manage all aspects of resident coordination and support
- Managed approximately 30-45 incoming calls, emails and faxes per day
- Collaborate with faculty and leadership to deliver and evaluate effective residency curriculum
- Manage budgeting, event planning (e.g., graduation, retreats), and faculty onboarding
- Serve as the primary liaison for residents, supporting their academic and professional development
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Developed and maintained logistics workflows, procedures and reports.
Project Manager – MOUD Program
Ascension Genesys Hospital
09.2019 - 01.2023
- Spearheaded the launch of the MOUD program, ensuring safe and accessible opioid use disorder treatment
- Reduced emergency room visits from patients seeking addiction and shelter resources by 75% through targeted outreach, resource coordination, and community partnership development.”
- Coordinated program protocols, data reporting, staff training, and EHR integration (Cerner IA)
- Developed strategic community partnerships for patient referrals and warm handoffs
- Led multidisciplinary stakeholder meetings and oversaw regulatory compliance and budgeting
Paramedic
McLaren Regional Hospital
04.2011 - 09.2019
- Delivered emergency medical care in a Level I trauma center
- Verified patient insurance, ensured HIPAA compliance, and resolved patient concerns
- Conducted departmental assessments and implemented improvement strategies
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
Education
Associate of Applied Science - General Studies
Charles Stewart Mott Community College
Flint, MI08.2025
Skills
- Program Coordination
- Community Engagement
- Cross functional Management
- Referral Relationship Management
- Microsoft Office Suite
- Salesforce
- Goal setting
- Strategic Planning
- Reporting
- Project Management
- Budget Management
Certification
- EMT & Paramedic Certification – McLaren Health Care
- BLS, PALS & ACLS – American Heart Association
- CDL – Class B
Timeline
Community Relations & Program Engagement Specialist
Behavioral Health Facility
11.2024 - Current
Program Manager - Promoted
Ascension Genesys Hospital
01.2023 - 11.2024
Project Manager – MOUD Program
Ascension Genesys Hospital
09.2019 - 01.2023
Paramedic
McLaren Regional Hospital
04.2011 - 09.2019
Associate of Applied Science - General Studies
Charles Stewart Mott Community College
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