Lisa Renze

• Answered incoming calls and directed them to the appropriate department or individual.
• Maintained a professional demeanor while handling customer calls.
• Assisted in troubleshooting phone system issues.
• Greeted callers and identified their needs quickly and accurately.
• Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.

Observes, documents, and ensures the accountability of all residents while within the facility and in the community by enforcing all rules, responsibilities, and restrictions assigned to residents.

Conducts and documents scheduled internal and external inspections of the premises to maintain the residents' health, safety, and accountability.

Ensures physical plant safety/sanitation standards are maintained.

• Answered incoming calls and routed to the appropriate personnel.
• Processed emergency and non-emergency calls for police, fire, ambulance services, and other municipal departments.
• Recorded detailed information from callers into computer system.
• Monitored radio frequencies of public safety agencies to ensure proper communication between dispatchers and field units.
• Operated multi-line phone systems to route incoming calls accurately.

• Answered incoming calls and routed to the appropriate personnel.
• Processed emergency and non-emergency calls for police, fire, ambulance services, and other municipal departments.
• Recorded detailed information from callers into computer system.
• Operated multi-line phone systems to route incoming calls accurately.