Lisa Riffell
Business Management/Accounts Receivable Specalists
Sycamore,IL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Specialist
Kindbody
01.2023 - Current
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Reconciled accounts receivable ledger to account for and properly post payments.
- Expedited dispute resolutions through proactive communication with clients and internal departments.
- Boosted customer satisfaction levels with clear communication regarding billing inquiries or discrepancies.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
Business Assistant
Heartland Dental
03.2021 - 01.2023
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication.
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
Practice Manager of Operations
Heartland Dental
07.2010 - 03.2021
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Communicated with patients with compassion while keeping medical information private.
- Complied with OSHA and HIPAA regulations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Mentored and coached newly hired team members on office procedures and computer systems.
- Cultivated close working relationships with the entire staff, including RMO, Dentist and other PMO's
- Led and motivated 16 employees through supervision, training and coaching on duties and daily operational activities.
- Facilitated peer-to-peer conflict resolution.
Office Manager
Heartland Dental
11.2007 - 07.2010
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
Education
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ05.2006
High School Diploma -
East Aurora High School
06.1997
Skills
- Accounts receivable
- Clear oral/written communication
- Office management
- Client relationship building
- Account reconciliation
- Dispute resolution
- Team bonding
- Research and due diligence
- Audit coordination
- Customer service support
Accomplishments
- Achievers I & II of Bell Leadership.
- Supervised team of 16 staff members.
- Management 101 & 201.
Achievements
- Business of Dentistry
- Dentistry 101
- Communications
- Train the Trainer
- Leadership 101
- Taught Power of One
- Corporate Compliance
- OSHA Compliance
- HIPPA training
- Systems 101
- Professional Code of Conduct
- Fundamental Awareness paths 1-4
- BA/Da/Hyg paths 1-4
- Adjustment training
- ITero digital training
- PMO scanner training
- PMO Job Design
- PMO required modules/trainings
- TMP training
- Dr. Leadership
- Progressive Discipline
- Dr. Compensation
- Aesthetic Continuum
- PMO Pathways
- Invisalign Training
- All Systems Go
- All In Say Yes
- Diversity, Inclusion, and Sensitivity in the workplace
- Security Awareness training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Accounts Receivable Specialist
Kindbody
01.2023 - Current
Business Assistant
Heartland Dental
03.2021 - 01.2023
Practice Manager of Operations
Heartland Dental
07.2010 - 03.2021
Office Manager
Heartland Dental
11.2007 - 07.2010
High School Diploma -
East Aurora High School
Associate of Arts - Business Management
University of Phoenix
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