Sabreena Barton
Salt Lake City,UT
Summary
Healthcare operations professional with over 10 years of experience spanning clinical coordination, patient experience, guest services leadership, and administrative operations. Adept at optimizing clinic workflows, enhancing frontline service delivery, and ensuring regulatory compliance. Proven success in managing diverse teams, leading customer-facing operations, and delivering compassionate, multichannel support. Recognized for leveraging strong interpersonal skills to serve a wide range of clientele and foster lasting relationships. Passionate about expanding access to care and driving quality outcomes through strategic communication, cross-functional collaboration, and a patient-centered approach.
Overview
10
10
years of professional experience
Work History
Patient Experience Navigator
Kindbody
Remote
03.2024 - 01.2025
- Guided patients their fertility journey, sitting in on physician consults to provide real-time support, including reviewing patient charts in the EMR system to support provider readiness and care efficiency, and ensure accurate communication of next steps in treatment plans.
- Managed patient communications across multiple channels (phone, email, secure messaging, chat), delivering compassionate, timely, and informed responses to questions and concerns.
Practice Manager
Kindbody
Vancouver, WA
01.2023 - 03.2024
- Drove business performance by monitoring clinic revenue, optimizing expenses, analyzing operational reports and KPIs, and leading local marketing and referral initiatives.
- Enhanced patient satisfaction through service excellence, communication, and resolution of patient concerns, contributing to clinic growth.
Practice Coordinator
Vios Fertility Institute
Chicago, IL, Remote
09.2020 - 12.2022
- Streamlined scheduling, insurance verification, and treatment coordination workflows, reducing administrative errors and minimizing appointment delays.
- Collaborated with cross-functional teams of nurses, physicians, and lab staff to improve communication processes, leading to faster care delivery and stronger patient trust.
Guest Services Lead/Supervisor
Utah Olympic Oval
Salt Lake City, UT
08.2014 - 07.2020
- Delivered high-volume customer service to athletes, coaches, and the public in fast-paced environments, resolving inquiries with professionalism and efficiency both in-person and over the phone.
- Managed a team up to 30 staff for daily operations and international events, ensuring smooth execution and strong team coordination.
- Processed program enrollments, payments, ticket sales, and deposits with accuracy; maintained financial integrity through consistent money handling and reporting.
- Ensured participant safety by implementing emergency procedures and administering first aid during incidents.
Academic Research Associate
Intermountain Health Primary Children's Hospital
Salt Lake City, UT
01.2017 - 05.2019
- Contributed to 16 clinical research studies in the Emergency Department, Pediatric ICU, and Oncology Clinic at Primary Children’s Hospital by screening patients for eligibility, enrolling participants, and supporting study execution to advance clinical outcomes.
- Applied Good Clinical Practice (CITI) and RATS IRB training to ensure ethical conduct, informed consent, and protocol compliance, while accurately abstracting and documenting clinical data in iCentra EMR and Excel to support efficient enrollment and data coordination.
Education
Bachelor of Science - Kinesiology
University of Utah
Salt Lake City, UT05-2019
Timeline
Patient Experience Navigator
Kindbody
03.2024 - 01.2025
Practice Manager
Kindbody
01.2023 - 03.2024
Practice Coordinator
Vios Fertility Institute
09.2020 - 12.2022
Academic Research Associate
Intermountain Health Primary Children's Hospital
01.2017 - 05.2019
Guest Services Lead/Supervisor
Utah Olympic Oval
08.2014 - 07.2020
Bachelor of Science - Kinesiology
University of Utah
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